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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Really helpful

Really helpful and always available to help. Reviewed on: 24th July 2021

Very helpful

Very helpful advice with no judgement. I would recommend Stepchange to anyone and don’t be worried to contact them, they really helped me. Reviewed on: 24th July 2021

Amazing

Amazing support and guidance through a stressful situation. Staff ready to explain and take you through the next steps. So proud of myself but couldn’t have done it without step change Reviewed on: 24th July 2021

Quality professional assistance

Very knowledgeable in helping me with all aspects of my situation Reviewed on: 24th July 2021

How do you speak to Angles!

I was in a lot of dept, I would go shopping with my sister from Poland but forget to pay back on time and the interest grew and grew, my partner found you on the web and started things rolling, after that you could not do enough for me, I will always be grateful to you. Reviewed on: 24th July 2021

Get your life back on track

After getting into a a lot of debt Step Change set about easing my worries by putting me on an affordable debt management plan and now I can see the light at the end of the tunnel. Reviewed on: 24th July 2021

Edward Mellor

A very helpful and understanding team who are always ready to provide you with first class advice. Reviewed on: 24th July 2021

Non judgemental helpful

Extremely grateful for all help and advice given to me. Reviewed on: 24th July 2021

Award winning help

I was at a point where I didn’t know what to do. They simplified everything and took charge. The one thing I wish they could do is to stop the companies charging interest. I am very grateful for their help. Reviewed on: 24th July 2021

Helping set up a DMP

Accurate, friendly advice enabling myself to both set up & pay off my outstanding debts in an affordable & timely - I daresay Step Change have enabled numerous households retake control of their finances through the services they offer - invaluable at a time when so many people are struggling Reviewed on: 24th July 2021

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