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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Outstanding

Always provide the best customer care and excellent customer service, very polite and very helpful. Thankyou Reviewed on: 24th July 2021

Have saved my life

I was so overcome by debt but stepchange have made it so much more manageable I don't know where I would be right now it I hadn't have chose to enter into my debt management plan. Reviewed on: 24th July 2021

Life savers

Step change was there when I hit my lowest point ever my dla was changed over to pip and I lost two thirds of my income overnighhtwe also lost the majority of my wife's dla for the same reason a poor assessment system. But whatever the cause we were plunged into debt even though we where handling everything our debts and ill health in my case a condition that can kill me and my wife's health deteriorating Step change talked us through setting up a DMP helped set us a budget to live on and actively encouraged us to put in appeals against dwps decisions which we won and step change advised us to review our budget and become debt free earlier which we did and are now great full to them as the end is in reach Don't know what we would have done without them supporting us all the way Reviewed on: 23rd July 2021

Always there to help,help to put my mind to rest.

I got into financial difficultys through the general cost of living and felt I was losing everything but stepchange helped me sort my life out. Reviewed on: 23rd July 2021

Helped me so much still here!

Keeps me going great bunch of people Reviewed on: 23rd July 2021

Saved me

I was in thousands of pounds debt and did not know where to turn. Applying to stepchange literally saved my mental health from getting even worse than it already was. Stepchange are so helpful with helpful tips and the budget means I am rebuilding my life. Thank you stepchange you are my hero! Reviewed on: 23rd July 2021

Relief

Stepchange have been amazing from the start. Very understanding, professional and helpful. They have helped me sleep at night knowing everything is in hand and under control. Thank you Reviewed on: 23rd July 2021

Light at the end of the tunnel

The people at step change want to help you to become Debt free and help you to see that there is light at the end of the tunnel Reviewed on: 23rd July 2021

Respect helpful and useful.

Very glad to meet step change Less worried about my credit problems. Reviewed on: 23rd July 2021

Professional

sympathetic friendly staff, helped sort my life, thank you Reviewed on: 23rd July 2021

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