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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,666 reviews, last reviewed 22nd Jul 2026
75620% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026
Albert Nnokwutem 's avatar
Albert Nnokwutem

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Professional

5
sympathetic friendly staff, helped sort my life, thank you Reviewed on: 23rd July 2021
margaret mcnulty's avatar
margaret mcnulty

Great service relieves the pressure on you.

5
Nothing too much trouble.Very helpful staff. Reviewed on: 23rd July 2021
Stephen Burke's avatar
Stephen Burke

Excellent service

5
Very understanding polite and guide you in the right direction. On your dept Reviewed on: 23rd July 2021
Valerie Armstrong 's avatar
Valerie Armstrong

Positively get your life back on track

5
Day to day life has it challenges for everyone. Sometimes we can be blind as to what is really happening to our finances until it too late. Feeling stressed and anxious where and how going pay for something is not good feeling and when it’s grinding you down month on month there came a point that felt there’s no way out and who to talk too. Thankfully, took the step to speak to step change and the whole process was straightforward, the colleagues are very helpful and professional, caring and assist in guiding you through the process. The service I received and continue to receive has been excellent from the outset. Manageable monthly payments and through COVID has been exceptional support. I would highly recommend. Reviewed on: 23rd July 2021
Stan 's avatar
Stan

Life is manageable with step change

5
I was lost before step change but now I’m found with step change so thank you Reviewed on: 23rd July 2021
Ruth's avatar
Ruth

Excellent service

5
Have me peace of mind and so helpful Reviewed on: 23rd July 2021
Wendy Rowe's avatar
Wendy Rowe

Step Change - Life Saver

5
Step Change delivers excellent customer service sometimes in difficult circumstances Reviewed on: 23rd July 2021
Simon Hearn's avatar
Simon Hearn

Very helpful in difficult times

5
StepChange is always praised for its charitable work to help the helpless people who struggle to pay their debts. Reviewed on: 23rd July 2021
shoukat's avatar
shoukat

Very helpful with advice and very detailed in communication

5
Being with Stepchange had help me though out years with my debt and I appreciate them helping me through the tuff Financial Times. Thanks you! Reviewed on: 23rd July 2021
Valrie Robinson's avatar
Valrie Robinson

Sent from heaven

5
Head was buried in the sand until I met these guys modern day angels Reviewed on: 23rd July 2021
john.hughes29@sky.com's avatar
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