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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A life saver.

Allowed me to survive and still repay all of my outstanding debts. Reviewed on: 23rd July 2021

Kind, understanding and no judgement

I have found SC responsive and supportive Reviewed on: 23rd July 2021

Fantastic advice and help

Fantastic help and support when things went wrong in my life, set me on the right track to pick up the pieces and start over Reviewed on: 23rd July 2021

Lifesaver

Easy to deal with and not judgee Reviewed on: 23rd July 2021

Excellent service

Step Change has made such a difference to my circumstances. I have been on a debt management plan for a little while now and I can really see my debt reducing. The service provided is excellent and the staff I have come into contact with are helpful, friendly and reassuring. I was really stressed and my mental health was adversely affected by the position I found myself in. Working with Step Change has turned that around and I now feel that I can see light at the end of the tunnel. I highly recommend Step Change. Reviewed on: 23rd July 2021

Amazing People

Amazing People, very helpful. Help me a lot. Many thanks guys Reviewed on: 23rd July 2021

Excellent service no problem is to small and dealt with professional ly

Took me away from a very dark place in a professional manner Reviewed on: 23rd July 2021

Brilliant service with emotional intelligence intelligence

No judgement and was treated with respect. They showed great support at a time I was drowning both mentally and emotionally. They save many lives without knowing. Thank you. You deserve more Reviewed on: 23rd July 2021

Excellent

Excellent service and advise from the very start would highly recommend Reviewed on: 23rd July 2021

Debt management

Overall experience very good, polite understanding staff, go out of their way to support me. Fully recommend this service. Reviewed on: 23rd July 2021

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