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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life changers

Stepchange helped me in my path to a stress free life. Having racked up many gambling debts, it is fair to say that I was in a bit of a mess with very little hope for my future. The team at Stepchange were so helpful with assessing my situation and discussing my best options. Having been dealing with Debtors, it is so refreshing to speak to friendly and helpful people who don't make you feel useless. I can honestly say that every person I have spoken to at Stepchange has had the same positive and helpful attitude. Thanks for all of your help and in my opinion you should be winning this award hands down. Reviewed on: 23rd July 2021

Confidential and non judgemental

A company which understands and helps in the best way possible without judgement Reviewed on: 23rd July 2021

Brilliant service

Step change literally saved my life. Debt was having a bad effect on my mental health,I contacted Step Change who were able to provide me with a plan to pay my debt off. There was no judgment and everyone I've spoken to have been very knowledgable and very helpful. Life has changed for me and it wouldn't have happened without Step Change Reviewed on: 23rd July 2021

A Great Relief

Very understanding and extremely efficient. I’m very confident that they will help me sort out my problem Reviewed on: 23rd July 2021

Definitely Recommend

StepChanges support takes away the stress and worry and helps you sleep again at night… Reviewed on: 23rd July 2021

Gives me price of mind

Piece of mind is what I get, no companies hassling me anymore Reviewed on: 23rd July 2021

Awesome, effortless

I was in a bad place with debts and mental health. Not only did they give me help with my debts, they went above and beyond by givin me contacts for my well being as well. Absolutely recommend them to anyone struglling with financial difficulties!! Reviewed on: 23rd July 2021

peace of mind, reduce stress level

Highly Stressed, worried. Step change helped in so many ways. Calmed me down, were very proactive in dealing with my creditors and the bottom line has helped in a more stress free family. They give the best help to a family in financial stress. I have recommended them to several friends and will continue to do so. Reviewed on: 23rd July 2021

Excellent

Really helped me get back on track couldn’t ask for any more always there to help Reviewed on: 23rd July 2021

Best step to take when you think you have nowhere to go.

I believe if not for this company and their understanding staff I probably wouldn't be typing this review. Anyone in debt and scared to make the call " I was " make that call, it will bring peace of mind and so so much stress relief to live you're life again. Reviewed on: 23rd July 2021

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