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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Great company to help if you are struggling with debt

I have been with this company for a while and I really recommend them. You'll get help and advice on all matters to do with money and debt as well as being placed on a Debt Management Plan if need be. Overall a great experience. Reviewed on: 23rd July 2021

Awesome service

Being in debt is personally soul destroying and step change have really helped in a non judgemental way taking care to try and resolve my issues which they have succesfully done Can't thank this brilliant company / charity enough Reviewed on: 23rd July 2021

Thanks

Always find them very helpful And good listeners Reviewed on: 23rd July 2021

Stepchange would take your worries away. I got my peace of mind by repaying my debts through stepchange

I am really happy sychologically; mentally and physically happy since I have my DMP with Stepchange. I am forever grateful for giving me peace of mind. Reviewed on: 23rd July 2021

Excellent service.

Excellent service. Friendly team. Clear advice and support . Reviewed on: 23rd July 2021

A truly amazing service. !!!

An amazing organisation, that really helped me get my life back on track. Thank you so much Stepchange x Reviewed on: 23rd July 2021

very helpful and caring

stepchange has been a godsend. guided me through my debt problems.they are always here if you need further help. Reviewed on: 23rd July 2021

Great Company

I have been paying my debts through Stepchange for the last 7 years and in 2 months I will be debt free all due to Stepchange I cannot praise them enough for all the advice and help they have given me They are a first class company Reviewed on: 23rd July 2021

Reassuring relief

Debt can be like swimming out of your depth. Suddenly you can't touch the bottom and, because you're not a strong swimmer, panic sets in. Recognised strokes become over-exaggerated thrashes of the arms and progress through the water, using it to keep afloat, turns into a battle to fight drowning. Such is debt. Stepchange appeared like a lifeguard with reassuring relief, calm professional understanding and uncomplicated solutions so that sinking once again became swimming and the safety of the shore a reality. Reviewed on: 23rd July 2021

Lifesaver!

SteChange is by far the best credit counselling service. Everything that you need to know, so many options to manage your debt, and learn how to budget better too. Reviewed on: 23rd July 2021

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