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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They helped me so much

I couldn't see a light at the end of the tunnel till stepchange helped me out Reviewed on: 23rd July 2021

Step change fantastic service!

I got into debt due to credit cards and catalogues. After splitting with my then partner,I was scared to use the service but had no choice and they were extremely helpful and encouraging. It was the best decision have made as everything is worked out with you and arranged through step change to make sure you can afford to live as well as pay your debt . Reviewed on: 23rd July 2021

Life changing

Let me sleep again, amazing people doing an amazing job Reviewed on: 23rd July 2021

Excellent help when I needed it the most.

I had a loss of income due to covid, a little while latter my wife passed away with cancer on August 18th 2020, with added expense this gave me a lot of worry , I was passed on to Step Change and in their caring way gradually helped me get my life back. I can't thank them enough. Reviewed on: 23rd July 2021

Excellent Customer Service

After my business folded and left me in debt I didn't know what to do. Sleepless Nights and stress was terrible, someone told me about Step Change and gave me there number. I felt so embarrassed about my situation but the advisor I spoke to soon put my mind to rest, I have a plan in place and they have always helped me when I have needed help. Always there to listen and give you confidence that you need in these dark times. I am so grateful to them. Reviewed on: 23rd July 2021

Very grateful for their help

Everything was made easy because of the help given Reviewed on: 23rd July 2021

Saved me from losing everything

Step change help me through a very dark time when I thought I would lose everything but they help me work it out and put my life back on track it’s took 6 years but I have 1 month left in some ways I will be sad not to be contacted by them and more so thank you and hope you win you deserve it good luck George Reviewed on: 23rd July 2021

Great company to help if you are struggling with debt

I have been with this company for a while and I really recommend them. You'll get help and advice on all matters to do with money and debt as well as being placed on a Debt Management Plan if need be. Overall a great experience. Reviewed on: 23rd July 2021

Awesome service

Being in debt is personally soul destroying and step change have really helped in a non judgemental way taking care to try and resolve my issues which they have succesfully done Can't thank this brilliant company / charity enough Reviewed on: 23rd July 2021

Thanks

Always find them very helpful And good listeners Reviewed on: 23rd July 2021

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