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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Helped me back from the brink.

StepChange have helped me so much especially after a divorce and then being made redundant. I would not have managed to survive without their help and support. I'm still using them now but my debts are gradually disappearing and my mental health has improved dramatically. I wish I could thank every person who has helped me from StepChange personally. Reviewed on: 23rd July 2021

The savoir in a crisis

IT was the best decision in my live to a dark time to involve stepchange. They helped me to see the light in a tunnel, as I almost gave up. This organization and its people provide the honest and genuine supported I needed. Thank you for all your commitment for help Reviewed on: 23rd July 2021

excellent fit

step change helped me manage my debts due to covid and being made redundant without their guidance and support not sure what would have happened to me and my family. Reviewed on: 23rd July 2021

Very helpful

Guided me through my options. And found the right plan for me to get my debts sorted. Reviewed on: 23rd July 2021

Immeasurably helpful

Supported and guided every step of the way. Can't even begin to say how valuable and appreciated your help is Reviewed on: 23rd July 2021

Fear turned into Relief

I am totally amazed at how Step Management work. The staff on the end of the phone make you feel they understan and do all that thry can to help overcome the problem however long it takes/ Reviewed on: 23rd July 2021

Amazing support from the very beginning

Very very helpful and reassuring with frequent tips and hints and answers to common questions. The end is in sight and I'm very excited!! Reviewed on: 23rd July 2021

Help in time of need

From the first phone call the staff were very helpful and sympathetic. I never felt as if I was a burden for getting into debt and all suggestion were greatly received. Reviewed on: 23rd July 2021

Striking The Right Balance

I have found the Customer Service of StepChange over the years helpful and efficient. For what is such a challenging and sensitive experience in people’s lives, the staff at StepChange manage to strike just the right balance of professionalism and empathy towards their client. Thank you to all the team members at StepChange, whom I have personally dealt with over the years. Reviewed on: 23rd July 2021

Reliable, accurate, Life Savers!

Excellent customer service, friendly, knowledgeable and trustworthy Reviewed on: 23rd July 2021

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