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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,667 reviews, last reviewed 23rd Jul 2026
75640% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026
Ali Molaei's avatar
Ali Molaei

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Total relief from fear, shame and despair

5
From the very first phone enquiry I was treated with respect and kindness, which has continued over the years. They set up my DMP leaving me able to sleep at night after such a long frightening time of not knowing where to turn to. I am now coming towards the end of my DMP and cannot thank StepChange enough for helping me through the most difficult time in my life....they have been brilliant! Reviewed on: 23rd July 2021
Lynne Adderton's avatar
Lynne Adderton

ms

5
treated kindly with professional care and unrstanding through out my experience and on going as of now Reviewed on: 23rd July 2021
Paula Field's avatar
Paula Field

I can sleep at night

5
They have helped me to solve all my debt issues. Guiding me all the way to the end and now I can sleep at night again and am back in control. Reviewed on: 23rd July 2021
Elaine's avatar
Elaine

Relief

5
I was very unwell, struggling with debts, had nowhere to turn too, finally i found stepchange, RELIEF, i found real help from people who understood what i was going through. I make sure i stick to my plan, stepchange do the rest. Thank you. Reviewed on: 23rd July 2021
Caren wells 's avatar
Caren wells

Financial karma

5
This charity I cannot fault with advice which is second to none Reviewed on: 23rd July 2021
Mike Sullivan's avatar
Mike Sullivan

Life changer

5
Stepchange managed to save me from nights and days of worry. Fortunately I recognised my predicament fairly early on and contacting Stepchange was the best move I made. Quickly and efficiently they sorted out my debt problem without being judgemental, it was all done over the phone which suited me. I would recommend Stepchange to anyone who has a debt problem however large or small. I can now see the light at the end of the tunnel and could not have done it without their help and advice. Exceptional company. Reviewed on: 23rd July 2021
G Armstrong's avatar
G Armstrong

Massive help

5
Can't say anything but great things about them. The process is really easy and trouble free, they took the stress away from me. I fully recommend their help. Reviewed on: 23rd July 2021
Jamez's avatar
Jamez

Saved my life

5
Helped me unbelievably when my world was falling apart. Reviewed on: 23rd July 2021
Philip Sims's avatar
Philip Sims

Saved my life

5
Thanks to Stepchange, I have been able to pay nearly £13,500 worth of debt comfortably on my own. I was in a bad place with my debt back in 2016, now I have nearly penny every single penny back back the creditors! Thank you Stepchange! Reviewed on: 23rd July 2021
Nicola's avatar
Nicola

Helpful

5
Made me feel at ease and explained everything in detail very helpful Reviewed on: 23rd July 2021
Martine's avatar
Martine

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