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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

74% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14715)

Review of the StepChange, Debt Management:

I was drowning Step Change gave me a boat

I was drowning and buried my head in the sand about it all as it all heaped on top of me. Contacting step change was the best thing that could ever happen for me financially. Reviewed on: 3rd May 2024

Wish I had known earlier .

Wish I had known earlier . Cutteous, kind, empathic Reviewed on: 11th June 2025

Never a bad experience, great customer service

Never had a bad experience, I struggle to discuss my finances and the customer assistants are so thoughtful and helpful with organising your money income and expenditure Reviewed on: 11th June 2025

I’m very relieved my debt problem.

I’m very relieved my debt problem.. helps very well thank you so much .. Reviewed on: 11th June 2025

Support during a challenging time

StepChange has been a beacon of support during a challenging time. Their advice was clear, compassionate, and completely free—making a real difference when I needed it most. I felt listened to and guided every step of the way. Highly recommend their services for anyone facing financial stress. Reviewed on: 11th June 2025

Stepchange helped me get my feet back on the ground.

Stepchange helped me get my feet back on the ground. They were always helpful and considerate of personal circumstance . Would strongly recommend them Reviewed on: 11th June 2025

The shining Knights of Step Change .

SC was a light in the darkness of my idiocy with money . They gave me a big shoulder to lean on . Reviewed on: 11th June 2025

Struggled with my debts. until StepChange stepped in.

I was struggling to manage my debts. and paying my creditors too much. So I went without food, heating and clothing, and my general will-being deteriorated. Also the stress of having to manage 5 or 6 creditors was wearing me down. Step Change have been indispensable. They showed me how to distribute my meager income fairly amongst my creditors, whilst leaving enough for me live quite comfortably. The stress has been relieved and I am very grateful to Step Change. I wish I'd gone to them sooner. Reviewed on: 11th June 2025

very accommodating and helpful in answering questio...

very accommodating and helpful in answering questions and getting my finances sorted quickly Reviewed on: 11th June 2025

Step change has helped me

Step change has helped me with my financial situation fantastical. Professional, non judging and fair. Reviewed on: 11th June 2025

Help with Debts

Help me with my debts and gave me piece of mind Reviewed on: 11th June 2025

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