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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

StepChange Debt Charity is proved to be excellent.

I went through significant financial difficulties while trying to pay off my debts. Thanks to the support and guidance of StepChange Debt Charity, I was able to manage my finances, clear my debts, and gradually rebuild my life. Their assistance gave me the opportunity to make a fresh start and return to a normal and stable life. Reviewed on: 2nd June 2026

Very pleasant, have received assistance with contro...

Very pleasant, have received assistance with controlling my expenses and managing my debts . With out them i would be bankcorrecpted Reviewed on: 1st June 2026

Simply the best

I was so low when struggling with finances due to being unable to work due to ill health. When I contacted StepChange they were great. Got plan in place paying things off and back on my feet. Reviewed on: 1st June 2026

Amazing!

Amazing! Helped me to feel no so ashamed of my debts, and gave me the confidence to face those debts and letters I had been ignoring. Amazing organisation! Reviewed on: 1st June 2026

Perfect in every way!

I had a lot of debt (28 - 32k) and step change advisors were really helpful, understanding and got my debt programme started straight away. Everything they sent me was easy to complete and they also send me monthly updates on how much I have left to pay etc. Its not easy letting people/companies help you but my advice would be to let them help as I had to weight of the world on my shoulders but now its being paid of, I feel so much better. Thank you stepchange. Reviewed on: 1st June 2026

Outstanding debt Advice

After being put in touch with Stepchsnge I have never looked back. All staff are professional and helpful to whatever issue you talk about. I would have no hesitation in recommending their services. Reviewed on: 1st June 2026

The team is very helpful, knowledgeable, kind and pr...

The team is very helpful, knowledgeable, kind and professional.Thank you for all your support, understanding and patience Reviewed on: 1st June 2026

Great people and a great organisation.

Great people and a great organisation. Helping me through a very tough time financially. Thanks again Reviewed on: 1st June 2026

A plan you can actually complete!

From start to end, their advice and support maxe the whole plan so simple. Stepchange assess your income properly and don't ask you to pay more than you can afford. Very friendly and understanding staff. Reviewed on: 1st June 2026

Throughout my time with step change the customer ser...

Throughout my time with step change the customer service has been excellent and all the members of staff have been super helpful and easy to talk to Reviewed on: 1st June 2026

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