Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

View other StepChange products

4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Timely help for an older person

I was in debt with the greedy credit card companies through no fault of my own, Stepchange came to my rescue in my later years and took most of the worry away. Reviewed on: 23rd July 2021

Fantastic

Great support from non judgemental staff. They were understanding and gave great advice. Reviewed on: 23rd July 2021

Best thing i ever did changing ti Step Change

Friendly Staff very helpful nothing to much trouble, Thank you for the help you have given me. Reviewed on: 23rd July 2021

Excellent

A great organisation, with dedicated staff and helpful advice. I would recommend to anyone who needs help with debt. Reviewed on: 23rd July 2021

Step Change has changed my life fir the better..

Step Change has changed my life for the better, they sorted my finance out so it was Manageable for me. A Big Thank You!!!! Reviewed on: 23rd July 2021

Saved

Step Change has given me peace of mind. I can now get on with my life. Reviewed on: 23rd July 2021

Helpful professional & worry free

No problem since first day of use could not ask for more Reviewed on: 23rd July 2021

It has been wonderful working with step change since 2019. What a relief has this been knowing them!! No sleepless nights any longer. I am able to take control of my life again. Thanks to Step Change for making a big difference in my life.ep!

It has been a pleasure knowing you during a challenging moment of my life. I ca now see the light and of the tunnel. Keep up the good work and bri g hope to more lives. You are Brilliant indeed!! Reviewed on: 23rd July 2021

Best advise yet

Very re-assuring, helpful and not judgemental customer service staff. Set my mind at ease and got me on the straight and narrow after a difficult time in my life. Reviewed on: 23rd July 2021

Caring, understanding company

I was at my wit's end , and then step change helped me out everything into perspective, sorted my DMP and now I can pay all my debts off in a way that is helpful and fair. Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 3.41 from 4 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub