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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Understanding debt problems

Know the subject results in good advice Reviewed on: 23rd July 2021

Sensitive and realistic

I contacted stepchange when I was at my lowest point. Deep in debt, dreading letters and phone calls and feeling ashamed. They was so supportive and next year I will be debt free. It has taken 9 years but has saved my mental health Reviewed on: 23rd July 2021

Step change took a huge weight o my shoulders.

Step change helped me get my life back on track, they took charge of the situation right from the off dealt with my debtors, no more intimidating phone calls or letters I now have piece of mind really can't thank or praise enough Reviewed on: 23rd July 2021

Peice of mind

Helped us sort out finance out with out, very helpful staff who are fantastic, able to sleep at night magic Reviewed on: 23rd July 2021

Life-saver!

Helped me when I was at my lowest point financially. When I couldn’t see a way out, they sorted a realistic repayment plan for me and took a lot of stress off my shoulders. Reviewed on: 23rd July 2021

Absolutely fabulous

Literally life-changing, can't thank StepChange enough for getting us back on the road to financial recovery. Reviewed on: 23rd July 2021

so helpful and friendy

allways happy to help with your money problems great on the phone and internet thank you Reviewed on: 23rd July 2021

excellent and friendly

Really helpful and makes a difficult situation much easier - never spoke to an unfriendly member of staff there either Reviewed on: 23rd July 2021

Helped me to sleep again!

Having to close my business due to ill health I could no longer meet all my financial commitments. Stepchange helped me to plan to get through this and help to reduce my anxieties. Reviewed on: 23rd July 2021

Valuable help and support

How i wish i had contacted Stepchange sooner. They were so helpful and calming that i will be eternally grateful Reviewed on: 23rd July 2021

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