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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing

Made my life stress free. Huge impact on my mental wellness Reviewed on: 23rd July 2021

Thank you

These guys are the best, made our lives alot less Stressful than it was, can't thankyou enough. Reviewed on: 23rd July 2021

Life Savers

I wouldn't be here now if it wasn't for Step Change. They helped tremendously. Thank you Reviewed on: 23rd July 2021

The end of sleepless nights

I struggled with my debts for years and fell into the trap of thinking that credit cards could provide a solution until my situation improved. However this improvement never came and I suffered mentally due to the level of debt. I would lie awake for hours at night. After a couple of conversations with Step Change I started to feel that there was hope and after the debt plan was implemented I was able to sleep again and not worry what the postman was going to bring today. Step Change gave me back my life. Reviewed on: 23rd July 2021

Always helpful

Always there for support and help. Reviewed on: 23rd July 2021

Saviours

Helped me sort my financial crisis out relieving me from unbelievable stress. Than you Reviewed on: 23rd July 2021

Superb Step Change

Excellent Customer Care, when we were at an all-time low, with our finances, Step Change listened and gave us hope, I was so happy with the help, support, empathy and professionalism, my husband had to take the phone, and I cried happy tears. Step Change can make such a difference to your life, it did with mine and my husband's. Thank you Step Change, keep up the fantastic work!!! Reviewed on: 23rd July 2021

Excellent

Always there when you are struggling Iv never had a problem with them. Reviewed on: 23rd July 2021

Extremely Helpful

Stepchange has helped me straighten put my financial difficulties. The staff are always pleasant and helpful. Reviewed on: 23rd July 2021

Their customer service is brilliant.

They really took the stress out of my debt situation. Reviewed on: 23rd July 2021

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