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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

These people turned my life around I went through a...

These people turned my life around I went through a terrible divorce back and forward to court at the time I was running my own business with my ex husband I tried to stay on top of the solicitor and court fees but in the end It got to much I ended up owing thousands in c cards and when the interest free period ran out I was paying back at least £600 just on bare minimum payments I noticed step change at the bottom of a c card statement and decided to give them a call I cried on the phone the lady was judgemental was calm and set me up with a plan that I now manage Every time I have spoken to Stepchange every different person has been kind helpful and lovely I have done various reviews in my life but never have I felt so strongly about giving a good review Stepchange listened explained sorted and allowed me to get my life back 20 stars if I could give them that x Reviewed on: 27th May 2026

Since I contacted Stepchange I can live my life with...

Since I contacted Stepchange I can live my life with less stress as they helped me organized my finances in a way I can be a normal human as I know I am doing my best to repay my creditors Reviewed on: 27th May 2026

The pressure is off.

The pressure is off. I didn’t realise it until after I went through the process how stressed I was. Now I have an end date to my debt misery and I have enough money to live a life at the same time. No regrets. Reviewed on: 27th May 2026

Good work all round helped out some close people of...

Good work all round helped out some close people of mine Reviewed on: 27th May 2026

Fantastic experience so far.

Fantastic experience so far. Really clear instructions to follow when applying and website is super helpful to check in on how things are going. If bills/costs change I’m able to let them know online and they adapt my budget so I’m not paying out what I can’t afford. Reviewed on: 27th May 2026

So helpful, best decision i ever made has taken away...

So helpful, best decision i ever made has taken away all my stress of how i was going to manage paying off the debts, now i have a set plan which is such a relief Reviewed on: 27th May 2026

10 out of 10 from Start to finish

From start to finish all the advisors have been so so helpful. Zero judgement and have made my DMP so easy to understand and maintain. Not to mention the stress relief from having all the pressure taken away. Would strongly recommend this to anyone with any debt issues. Reviewed on: 27th May 2026

I’m happy and satisfied with step change

I’m happy and satisfied with step change Reviewed on: 27th May 2026

Debt support .

I was reluctant at the beginning as never have I been in debt and was trying to manage myself however it became too much overwhelming for me as the debts were being drowned just in the interest not just the minimum payments. So I reached out to stepchange life anchor to be honest with you they helped and still are supporting took the stress and the constant phone calls and letters bombardment felt harnessed really. Reviewed on: 27th May 2026

A positive way out of a bad situation

could not see a way out when cirumstance changed and got me in debt.Step change taken the fear and helped seeing a positive way out assisting in a plan that enabled to pay off what I owed Reviewed on: 27th May 2026

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