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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Really friendly and very helpful

I found Step change really friendly and very helpful. They made everything easier to understand no gobbledegook. Reviewed on: 23rd July 2021

Lots of help just when needed

Very helpful indeed couldn’t ask for more Reviewed on: 23rd July 2021

Quick, helpful and professional

Without stepchange I would be a in a world of pain. They simplified what I thought was a complex process and helped me navigate to a place I never thought was possible, serenity and peace of mind. Thanks SC Reviewed on: 23rd July 2021

Turned my life around

We were struggling with debt after a business went bust and did not know what to do. Our mortgage people and bank were no help at all and I thought we would have to sell everything including our house and were facing a very bleak situation. A friend suggested calling step change to see if they could help and after 1 phone call we could see could see a way forward. Their kind and understanding help has meant we could keep the house and plan a way forward in our life and I will always be grateful for this. Reviewed on: 23rd July 2021

Thoughtful and helpful.

I was experiencing stress and anxiety before Step Change ( previously named differently) ,came to my rescue. Reviewed on: 23rd July 2021

Life Changing

Step change has changed my life for the better. They’ve helped me and my family , live with no stress and endless worry. The management and staff were exceptional, and friendly, always there to help you, and never judge you in anyway. Thank you Step change, I salute you . Reviewed on: 23rd July 2021

They saved my mental health after cancer and worry.

Very understanding and professional staff,extremely patient as I have not been in this situation before. Reviewed on: 23rd July 2021

Changed my life

Excellent service and made a huge difference to my life by taking away the worry Reviewed on: 23rd July 2021

The last refuge

When I couldn't feel any lower, I contacted Step Change they put everything in order for me. I just feel I have some one to talk to and they still advise and guide me. Reviewed on: 23rd July 2021

Always extremely helpful

Extremely helpful and informative from the first time I spoke with them. Hassle free, straightforward process and respond to email enquiries quickly. Would highly recommend to anyone considering taking the step to sort out their debt. Reviewed on: 23rd July 2021

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