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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Very helpful & friendly staff!

They have helped me so much in my financial and mental stress of advising me every step of the way! Reviewed on: 23rd July 2021

Excellent debt advice

Excellent advice. Brilliant staff helped me immensely Reviewed on: 23rd July 2021

takes the strain

In a very emotional & stressful time SC provided impartial advice & took the strain.... Reviewed on: 23rd July 2021

Friendly

I was at my wits end until I was told about Stepchange and since then they have helped me sort out my debts. The people you speak to are Polite and friendly and will go out of their way to help you. Highly recommend them. Reviewed on: 23rd July 2021

Professional and friendly, great advice

StepChange have allowed me to take control of my life again by offering amazing advice, no judgement and by liaising with Creditors on my behalf, took away all the stress I was feeling. I no longer dread the phone ringing or the post arriving each day Reviewed on: 23rd July 2021

Things are looking up.

Step change helped me feel better about my aweful financial position I found myself in due to the pandemic. Understanding, reassuring with unbiased advice. Making me feel at lot better mentally as well as financially. Nine months on and well into my sixties I can start to look forward to a more secure future all thanks to Step Change. Reviewed on: 23rd July 2021

Take your first steps now.

Wish that we had taken the step to StepChange much earlier. It could have saved us a huge amount of anxiety and stress. Reviewed on: 23rd July 2021

Great support.

Step-Change provide a non-judgemental support throughout the process and a great level of understanding. Reviewed on: 23rd July 2021

Professional Service

Unprecedented charity company providing professional impartial service and advice to many people in debt. Reviewed on: 23rd July 2021

Priceless

StepChange put a stop to my nightmares regarding major problems with my finances and are always there with help and advice when I need it. Reviewed on: 23rd July 2021

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