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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Perfect shelf

They are wonderful and very supportive Reviewed on: 23rd July 2021

Free at point of contact service, negotiating debt solutions.

Useful intermediary proving workable solutions. Reviewed on: 23rd July 2021

Wonderful organisation

Step Change literally saved my life as I was feeling suicidal because of my ongoing, mounting debt. Thanks! Reviewed on: 23rd July 2021

Excellent service. So reassuring

I was really worried and upset when I contact Stepchange. The people there gave me the best nights sleep I had had in a long while. And so approachable. There isn't a better Debt Management Charity who deserves this award. Reviewed on: 23rd July 2021

Freedom

Thanks to step change I felt like the weight of the world was lifted from my shoulders and I was finally free!! Reviewed on: 23rd July 2021

Exceptional service

StepChange helped me through one of the lowest periods in my life and have continued to support me throughout. They provide professionalism ,guidance support experience and understanding they are a must when you feel you have no where to turn. Highly recommended! Reviewed on: 23rd July 2021

Fantastic throughout!

From the first contact with customer service to the website provision and options it couldn't be better. The staff are highly knowledgeable and professional. First class service and highly recommended Reviewed on: 23rd July 2021

job well done

I was in a bad predicament before these people offered their services . they had sorted my issues and put me on right track really quick and not a lot of hassle , cannot not say more A1 service then and still . Reviewed on: 23rd July 2021

Difficult Times Defeated

During a time of immense financial upset caused by matters beyond our control, Stepchange stepped in, advised and assisted. Can't thank them enough! Reviewed on: 23rd July 2021

A massive weight of my shoulders

I wish I had used them sooner, understanding & professional Reviewed on: 23rd July 2021

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