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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They have been great sorting my DMP

They always keep me informed on how I’m doing on my DMP and always happy to help and give good advice Reviewed on: 23rd July 2021

Life changing

Stepchange has completely changed my life for the better and his helping me with a situation I could never have solved on my own . They are literally saving and changing lives Reviewed on: 23rd July 2021

Great charity and customer care

Great experience with me will recommend to anyone Reviewed on: 23rd July 2021

Great Help and customer service

Stepchange has helped me greatly in my finance and their customer service is so great and efficient. Reviewed on: 23rd July 2021

Amazing

They have helped me to put my debt down. Thank you Reviewed on: 23rd July 2021

Debt Help

Help reduce my stress over debt Excellent service the staff have help me loads over the years while I clear my debt Reviewed on: 23rd July 2021

Stress free and helpful debt management

When I realised that I needed help due my debt, Step Change was recommended by my bank and they have been amazing. The process is fairly straight forward and I have been given excellent support every time I have called with a query. The annual review is very straight forward and I feel in much more control of my finances and can see a light for when my debts will be cleared. Reviewed on: 23rd July 2021

Mr Hargrave

Highly experienced and knowledgeable company who treat you like a person with compassion and courtesy Reviewed on: 23rd July 2021

Amazing service

When you are going through a difficult financial time it is very scary and worrying. I was recommended to use Step Change by a friend. They helped put me on q plan.i could manage. They explain everything thoroughly. I have now managed to make a significant dent in my debts. Reviewed on: 23rd July 2021

Excellent bespoke support and advice

Non-judgemental,expert, practical and friendly advice given to me over several years. When one is left with a debt through no fault of your own it's easy to become overwhelmed. Step Change has ensured this has not happened to me. Thank you. Reviewed on: 23rd July 2021

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