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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change have been a great help to me personally.

Step change is a great comfort to people who have problems paying their debts off. Unfortunately, presently, due to this virus, I feel more and more people will need their help and assistance. I can recommend Step change to anyone who need help. Thank you Step change, stay safe, God bless. Reviewed on: 23rd July 2021

Changed my life!

My anxiety, lack of focus and direction disappeared in an instant and in 2 1/2 years I have never looked back. They deserve medals for fixing people, not just their pockets! Thank you Step Change, I am and will be eternally grateful. Reviewed on: 23rd July 2021

life made easy

since being with stepchange all my worrys about am i paying this one today or is it this one, since stepchange have taken over my debet management i can now relax as all my bills are in good hands Reviewed on: 23rd July 2021

Stopped the worry!

After a serious illness and not being able to work, we were in a terrible place with debts. We were a young family and I was unable to work for almostn2 years. When we came to Step Change, they helped is to do a budget, wet a monthly payment plan and contacted all of our creditors to arrange everything. They may never realise just how much anxiety and stress they took from us. We will always be grateful. Reviewed on: 23rd July 2021

Excellent life savers for me

They have been excellent with me they got me on dept plan what I can now manage and did all the hard work for me Reviewed on: 23rd July 2021

Always helpful and reassuring

I have been helped by step change for 5+ years and have been given excellent service Reviewed on: 23rd July 2021

Help when i really needed it

Before i contacted step change i didn't know where to turn i had got myself in debt, i was going in to debt just to pay off debt, it was a worst point of my life and i didn't know what today expect nearly ending it all, just to stop the calls and letters, then i seen ad advert for step changed one phone call to them and it felt whole lot of weight off my shoulders they weren't judgemental within a few weeks i had plan all my debt collectors where not calling, no more threatening letters i had some sort of life back, it's been hard these last few years keeping up with the plan but there is light at the end of tunnel and come December for the first time in 18 years ill be debt free. Reviewed on: 23rd July 2021

Excellent Service

At a time when they were needed the most Step Change, literally changed my life and got it into some order of assemblence . Took away the financial worry. There level of customer service is second to none, very understanding, helpful and supportive. Definitely would recommend them. Reviewed on: 23rd July 2021

Support when I needed it most

From the first call Stepchange were both helpful and reassuring. By going over my finances and making some small changes I was able to reduce my debt clear date down by 40yrs!! I am now 2yrs in to a 5yr plan to be debt free and the light is getting brighter at the end of the tunnel. I could not have achieved this without Stepchange. Thankyou :) Reviewed on: 23rd July 2021

Excellent help

Excellent help and guidance when in worrying situation Reviewed on: 23rd July 2021

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