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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16646 reviews)

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4.95

Based on 16,646 reviews, last reviewed 11th May 2026

92850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change helped us take back control. Step change really helped us get back on our feet, we felt overwhelmed but the people there really help us get back ahead of everything and now we are... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16646)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Helpful and informative

Helpful and informative good advice and very patient explanation were provided and advice given Reviewed on: 6th May 2026

Im having money troubles and StepChange are taking t...

Im having money troubles and StepChange are taking the work for me and always there to help Reviewed on: 6th May 2026

They have made me feel more comfortable and relaxed...

They have made me feel more comfortable and relaxed with my money, I no longer stress Reviewed on: 6th May 2026

Very easy to deal with if there's any problems.

Very easy to deal with if there's any problems. Customer service is really helpful. Reviewed on: 6th May 2026

Staff is always happy to help and offer support.

Staff is always happy to help and offer support. Reviewed on: 6th May 2026

They saved my life.

They saved my life. It's as simple as that! Reviewed on: 6th May 2026

Very helpful and friendly staff .

The staff is very helpful when I do my yearly review. He really helped me go though everything so I don’t have to worry coz i don’t do it online. Reviewed on: 6th May 2026

Step change helped me with the Debt advice

Step change helped me with the Debt advice they gave me and reassured me that I was not alone in requesting Debt advice I wish I had contacted them sooner to save myself all the anxiety and stress . Reviewed on: 6th May 2026

Great, highly recommend

Great communication and helpful. Like a weight lifted off my shoulders Reviewed on: 6th May 2026

Fantastic help and there when i need to speak to som...

Fantastic help and there when i need to speak to someone. Reviewed on: 6th May 2026

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