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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Genuine charity that really wants to help.

Step change do not judge you. They made the whole process very easy to deal with and keep you informed frequently. I know that my money is definatly going back to my debtors. Reviewed on: 23rd July 2021

Amazing consistent help and advice over 12 years

Have helped me to manage £95,000 of debt down to £15,000 in less than 13 years Reviewed on: 23rd July 2021

Amazing

Very helpful not judgemental at all,good at keeping in contact and explain everything Reviewed on: 23rd July 2021

Step-Change is very helpful and supportive.

They are always ready to help and easy to get through to them anytime you need support. Reviewed on: 23rd July 2021

OUTSTANDING SERVICE

Stepchange have been such a great help. There is no longer any harassment from creditors. Reviewed on: 23rd July 2021

Totally trustworthy

Step Change has been a huge help. The staff are always helpful and sympathetic. An affordable payment plan has been reached and can be changed if your circumstances change. The company is well respected and I would recommend them to everyone. Reviewed on: 23rd July 2021

Good work guys keep it up

Just all round great ppl to talk to and peace of mind great work guys Reviewed on: 23rd July 2021

Helped me when I needed it most

I was in a bit of a pickle and didn’t know what to do for the best. Step change helped me get back in order and get my life back on track. Reviewed on: 23rd July 2021

Just fantastic

Easy to deal with very helpful and amazingly professional who put customers first Reviewed on: 23rd July 2021

Good help

Really helped us in a desperate situation Reviewed on: 23rd July 2021

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