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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Help for the ordinary guy battered by the System

Friendly, practical advice is getting me out of a tough situation. Reviewed on: 23rd July 2021

Fantastic service very caring staff

Helped us get debt free. Amazing company very helpful. They help you to sort out a budget and if you are still struggling you just contact them and they sort it out. Reviewed on: 23rd July 2021

Excellent Service

Stepchange really helped me through a very difficult period in my life. I am so grateful to all the advisors that helped me to handle my financial affairs. Their knowledge, advice and support has been first class! Reviewed on: 23rd July 2021

Just so helpful

These folks have helped me through a very tight spot. Lovely people to deal with. Highly recommended. Reviewed on: 23rd July 2021

Lifesavers!

I do not know where I would be without Stepchange to help me. My daughter recommended them and it has been brilliant. Reviewed on: 23rd July 2021

Would definitely recommend

Been with stepchange for several years now and can’t fault them. They make all my debts easier to manage and their customer service is great. Thank you so much stepchange Reviewed on: 23rd July 2021

Wish I had asked them sooner

I was struggling to meet my payments and looked up how to do a debt management plan on a government website. They suggested I used StepChange, I did, and they were wonderful. I was put at ease and not judged, they set it all up for me and even corresponded with my creditors. I only wish I had asked them sooner. Reviewed on: 23rd July 2021

Pressure

Until i contracted stepchange i was in all sorts of trouble, robbing Peter to pay Paul and getting nowhere. They took me on and proceeded to do the donkey work which took all the pressure off me allowing me to make one monthly payment. Thank you Reviewed on: 23rd July 2021

Great help

I contacted stepchange as I was drowning in debt and they helped me to come to an arrangement with my debtors to make more affordable payments which has helped me alot. Very knowledgeable and pleasant staff who explained the different options open to me, thanks Reviewed on: 23rd July 2021

Relief from debt. Very professional company.

Step change change my life. Trusted, professional and friendly company to work with. I recommend more customers to use them if you are in debt. Debt management plan is my options to ending my debt with crediter. Happy with the service from day 1 till the end. Good job step change. Reviewed on: 23rd July 2021

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