Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

View other StepChange products

4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent help

Always there to help in difficult situations and resulting in less stress Reviewed on: 23rd July 2021

A Lifesaver

Finally , thanks to the fantastic help of Step Change ,I will be free of debt in September this year, the help and support I have been given is immense.I could not recommend them enough, they truly deserve a reward as they have given me my life back. Reviewed on: 23rd July 2021

Understanding caring informative and above all constructive

All the above and continuing care in helping me during a very difficult time Reviewed on: 23rd July 2021

Excellent service

Very helpful professional and understanding in these very hard times for me Reviewed on: 23rd July 2021

Dry easy to deal with thankyou

I was in a lot of debt and at the end of my tether stepchange were brilliant I am much happier now Reviewed on: 23rd July 2021

Simply outstanding support

I can’t say a wrong word about the help I had at the start to get me started on my recovery from debt, everyone as been so helpful through the past years and giving me guidance as I needed it, simply outstanding support and I can only give my thanks every time and past the help I have had on to others. Thank you Reviewed on: 23rd July 2021

Peace of Mind

Talking to the guys at Stepchange made me feel alive again so much relief , putting my payment plan into place , gave me my life back , got rid of all the stress , thankyou guys . Reviewed on: 23rd July 2021

Step Change

Step Change have helped me out was really struggling with my debts and it's now one affordable payment and no worries. Very easy to talk to and explained everything to me. Reviewed on: 23rd July 2021

The easiest, most effective thing I've ever done

Having struggled with debt burden for 20 years, the year leading up to registering was the hardest strain ever emotionally. Setting everything up took about an hour all told, but once set it has honestly changed my life. Its got to be the most life changing thing I've ever done. My worries just lifted and I can finally see an end point. The representative was fair and realistic and the whole process was smooth and easy. Reviewed on: 23rd July 2021

Step Change Excellent Service

Friendly people,with lots of knowledge, who help you get back in control of your debt Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub