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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Best help ever!

We were struggling financially because we couldn't keep up with our loans. Stepchange made our life much easier! They are always on our side and they always listen to what we say. Me and my husband are very grateful! Reviewed on: 23rd July 2021

Help and support when we needed it the most

When things got hard and we were trying to survive Step Change provided us with hope and relief. From the first phone call I felt listened to and not judged in any way. The way everything is explained is so simple, no baffling statements just straightforward. I would recommend Step Change to anyone who needs some financial support. Reviewed on: 23rd July 2021

Incredible. Stepchange absolutely turn my life around - from a nervous financial wreck to someone relieved of a huge load.

I had, with 0% credit card use bounced my debt around till suddenly when the 0% was no longer available and my debts to several lenders were out of control - I discovered Stepchange and my life totally changed. Thank you Stepchange. Reviewed on: 23rd July 2021

Excellent service

Excellent service. Very knowledgeable and stressfree. Would recommend to anyone. Reviewed on: 23rd July 2021

Mr

So efficient and friendly, gave me so much help when I was worried about my finances,the advice I got has kept me from worrying and made my life so much better to pay my loans etc off along with living a normal stress free life.Thank u step change Reviewed on: 23rd July 2021

Excellent Service

Helped me following redundancy to sort out my debts. Excellent service, always friendly and helpful. Reviewed on: 23rd July 2021

Stress Relief

Step change helped remove a lot of stress at a very difficult time Reviewed on: 23rd July 2021

Have helped me tremendously and are so understanding.

They're always willing to help. Each advisor is caring and understanding. Their online system makes things easier also to fit in around work if you cant make calls in the day. Reviewed on: 23rd July 2021

Life changing

Stepchange has literally changed my life, I was so stressed with the amount of debt that I found myself in, after contacting stepchange and having organised a Dmp for me, I felt like a weight had been lifted from my shoulders. With their help I am managing my money. Reviewed on: 23rd July 2021

Made unbearable bearable

Step Change has quite literally changed my life. My debts were completely out of control and I was too ashamed to even look at them let alone deal with them. The people at Step Change were so in judgemental and practical so that I very quickly had a manageable solution and the weight of the world lifted from my shoulders. I just wish I had gone to them earlier. Reviewed on: 23rd July 2021

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