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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

I can’t thank StepChange enough!

I can’t thank StepChange enough for the support, the budgeting framework and their ‘influence’ with the banks who were happy to freeze interest and charges while we worked through the repayment plan. 18 months on and soon to retire debt free. Thanks for the support and a big thank you to the really helpful staff I engaged with. Reviewed on: 27th May 2026

My experience with Stepchange has been excellent.

My experience with Stepchange has been excellent. I was recommended this service by my niece. I highly recommend this service to anyone with debt problems. Reviewed on: 27th May 2026

Took all the stress away

Took all the stress away, if for whatever reason you find yourself in financial difficulty stepchange is for you theyre so helpful and patient Reviewed on: 27th May 2026

I found Stepchange very helpful, they didn’t judge m...

I found Stepchange very helpful, they didn’t judge me or ask me how and why I got into debt. I felt an enormous sense of relief once everything was sorted. I would thoroughly recommend anyone who feels they’re drowning to contact them. Reviewed on: 27th May 2026

Generally very easy to communicate with staff but di...

Generally very easy to communicate with staff but did have one occasion where I was left terrified during a horrible assessment by a woman who in my opinion was not suitable for the position took me ages to get my confidence back and try again Reviewed on: 27th May 2026

Excellent Service

Excellent debt advice provided, website easy to navigate and queries are dealt with in a super speedy manner Reviewed on: 27th May 2026

StepChange excellent in every way .

StepChange gives you peace of mind they are very helpful , they never judge & excellent customer service . A lifesaver for me Reviewed on: 27th May 2026

The hardest thing for me to do was pick up the phone...

The hardest thing for me to do was pick up the phone and ask for help. I shouldn’t have worried as the first lady I spoke to was so kind, empathetic and understanding. After that everyone was so helpful. They listened to my struggles and to why I was in a financial mess and very slowly helped me to form a debt management plan. I cannot emphasise how much of a relief it was to know someone was willing to help me, and that I just needed to make one monthly payment to cover all my debts. The people at StepChange are simply amazing. Reviewed on: 27th May 2026

Very helpful

Very helpful and informative with good advice on what I needed to know Reviewed on: 27th May 2026

Very friendly and helpful, have lifted a big weight...

Very friendly and helpful, have lifted a big weight off my chest Reviewed on: 27th May 2026

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