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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life savers

They are amazing people , who when you are at your lowest , pick you up and help you get back on track without judgement. They are literally life savers. Reviewed on: 23rd July 2021

Stress relief

If I had found Step Change earlier I would have avoided a great deal of cash-flow stress , not to mention the savings in interest which will enable me to clear my debts sooner. Reviewed on: 23rd July 2021

excelent sevice

overhaul brilliant to deal with thankyou Reviewed on: 23rd July 2021

Excellent and professional

We called stepchange with financial difficulties, they made it really easy and simple to work with them, we are now a lot more confident going forward. Reviewed on: 23rd July 2021

No hope to I can do this.

I had built up a large debt by accepting credit cards. When I struggled to pay each month I foolishly took out another card and so on. This left my debits unpayable. I should have asked for help sooner insyead of taking out more credit cards. Stepchange helped me organise my finances and a payment plan. I have been paying my plan for over 10 years and the balance is gradually coming down. There is no way I could have achieved this with Stepchange's help. Reviewed on: 23rd July 2021

Understanding

Advisors are so helpful, your mind is put at ease. No one judges you Reviewed on: 23rd July 2021

Helpful and very supportive

Helped me through the toughest of my ones, very understanding, support and helpful. amazing service Reviewed on: 23rd July 2021

Debt help when you're desperate

I had got into debt and didn't know where to turn for help. A friend recommended Step change so I phoned them. They gave me advice and offered options. I decided on a plan and they set it up and now, several years later, I'm paying my debts off. There's always someone there at the end of the phone to listen and offer practical help Reviewed on: 23rd July 2021

Very very helpful

Help us out straight away and with a very friendly manner alway through the process Reviewed on: 23rd July 2021

Best of the best

Amazing stepchange has made my debt worries go away . They have given me a better future without the stress and worries . Reviewed on: 23rd July 2021

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