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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Peace of mind

Helped me feel more in control of the situation and that I’m not alone. Can finally see the light at the end of the tunnel. Reviewed on: 23rd July 2021

DMP

Always been understanding on your circumstances Reviewed on: 23rd July 2021

Step change changed my life

Very helpful when i was nit sure which direction to take Reviewed on: 23rd July 2021

The friend that has your back

From day one they did not judge but helped us take control, All ways being there when the big boys started bullying. Reviewed on: 23rd July 2021

Very helpful

Been with stepchange for a few years now and they always put us at ease and take the dress out of being in debt Reviewed on: 23rd July 2021

no one judge me

very caring and no one judges you give you lots of advice and sort everything out for you Reviewed on: 23rd July 2021

No worries

Taken away all our worries now we can sleep at night Reviewed on: 23rd July 2021

Debt saviours !!

After my divorce I was left with a lot of debt, the payments I could afford were hardly covering the interest each month and I was drowning. I didn’t know what to do or where to turn, and a friend suggested stepchange. I called and they were amazing, they spent so much time with me reassuring me and going through my finances until they came up with a plan to life the ever increasing weight off my shoulders of debt ! I paid them an affordable amount each month and they stopped all interest from these companies and literally saved my life. I can’t thank them enough, now I’ve managed to clear most of the debt owing and am looking forward to a much brighter future. Reviewed on: 23rd July 2021

Life changer

Where to turn if a spiral of debt gets out of hand Reviewed on: 23rd July 2021

Excellent

Stepchange saved me from losing my house and mind. Reviewed on: 23rd July 2021

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