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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life saver

I can't thank Step change enough for helping me in such difficult circumstances Reviewed on: 23rd July 2021

Sensational!

StepChange have been nothing short of sensational in helping me manage, and eventually (not long now) clear my debts. Always helpful, reliable, and always on point. Top drawer service. Reviewed on: 23rd July 2021

with out stepchange i would have sunk thanks a million

since being with you, you have be my saver, with all the help and very good avice Reviewed on: 23rd July 2021

Saved me after loss of our son

We lost our son five years again suddenly to cancer. As a step on effect my husband lost his business, he was unfairly dismissed but the company went insolvent a day before so we lost £80,000 . During this time we ran up a lot of debt , due to lack of wages , court costs , changing jobs and actually trying to grief for our son. We tried are hardest to keep on top but was unable. Stepchange has helped us keep our house as we wanted a stable home for our our son. We are in a DMP and even though now we have to count every penny and often go without essential we no longer have the phone calls etc. Thank you stepchange Reviewed on: 23rd July 2021

Amazing service

Felt free and less worried after speaking to them. I am able to bounce back and focused. They are not judgemental and doesn't make you feel embarrassed about your finances issues Reviewed on: 23rd July 2021

Great Service

Excellent service when you need it most. Helpful knowledgeable staff offer real answers to your debt problem. Reviewed on: 23rd July 2021

Life changing Charity

Super helpful and friendly, never once made to feel bad for needing help Reviewed on: 23rd July 2021

Complete lifesaver

Really helpful and supportive staff have helped me take a proactive approach to my debt situation before it got really out of control. They’ve supported me through changes in my circumstances so that I could keep on top of everything and not get overwhelmed. Knowing that I have them in my corner has really helped with my depression and anxiety, they are life savers. Reviewed on: 23rd July 2021

Helping hand

Debt can overcome you when you least expect it, I was in a well paid job and spent more and I had on credit cards, then unexpectedly got made redundant before I knew it I couldn’t afford to pay my bills and turned to Stepchange who were brilliant, they literally saved my life with there debt management scheme took the weight off my shoulders Reviewed on: 23rd July 2021

Real help

Helped us budget and pay off our debts Reviewed on: 23rd July 2021

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