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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,663 reviews, last reviewed 12th Jul 2026
126067% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026
Sonya B's avatar
Sonya B

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Great, helpfully service

5
Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025
A grateful customer's avatar
A grateful customer

Life saviours

5
Helped us at a time when we didn’t know which way to turn. Amazing company. Reviewed on: 23rd July 2021
F4 Freeman's avatar
F4 Freeman

Helpful & empathetic

5
Always happy to help & advise never felt judged Reviewed on: 23rd July 2021
j.malkin@hotmail.co.uk's avatar
[email protected]

Very kind and helpful non judgemental company

5
I have nothing but praise for the good work that they do in helping you through a difficult time relieving pressure off you and helping you to take control of your debts Reviewed on: 23rd July 2021
Linda Brownhill's avatar
Linda Brownhill

Changed my life

5
Helped me get back on my feet with no judgements or guilt and make me feel in control Reviewed on: 23rd July 2021
Louise Kenny's avatar
Louise Kenny

Changed my life

5
Best debt charity. I've been with them for nearly two years and cannot be more grateful. Wish I'd found them earlier. Highly recommend to anyone who's struggling with debt and lost or losing hope. Reviewed on: 23rd July 2021
Annika Holm's avatar
Annika Holm

Best help and advice

5
Always friendly, patient, understanding, reliable, accurate, positive and encouraging Reviewed on: 23rd July 2021
Parviz's avatar
Parviz

Great Service

5
They have helped myself and a few people I know. Taking away the stress and worry of overburdoning debts. Reviewed on: 23rd July 2021
Helen's avatar
Helen

Gave me my life back

5
Took the stress out of my situation. When I was furloughed they helped me with my budget and I could reduce my payments. Super company. Reviewed on: 23rd July 2021
Louise's avatar
Louise

Life Changing

5
StepChange literally changed my life. After feeling like I had nowhere to go with debts piling up, StepChange were my saviour. They helped me regain control of finances but most importantly, my life. I owe it to the team for being so helpful along the journey! Reviewed on: 23rd July 2021
Thomas Ball's avatar
Thomas Ball

Put your mind at ease

5
Great experience over the 7 years we were with them. Totally calmed the whole situation down and helped us manage our way out of debt Reviewed on: 23rd July 2021
Chris Harper's avatar
Chris Harper

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