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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,668 reviews, last reviewed 25th Jul 2026
75660% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026
Lmozo's avatar
Lmozo

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Keeps everything simple

5
Got into severe trouble and was advised to seek the help of Step Change by Barclays.... The simple fact that Step Change act as a go between made the whole process a lot less stressful and I am now only a couple of years away from being debt free. Once all the necessary info is provided Step Change really do a fantastic job of supporting and organising the plan for you Reviewed on: 23rd July 2021
Barry North's avatar
Barry North

Excellent

5
Very helpful and listen to you, and best service ever always polite Reviewed on: 23rd July 2021
Lee Shaw's avatar
Lee Shaw

Stepchange have helped get my life back together

4
Being signed off work with mental illness also with a lot of debt, step change helped manage my creditors Reviewed on: 23rd July 2021
Bonker's avatar
Bonker

I was so stressed before

5
Since being with step change life is much easier to handle Reviewed on: 23rd July 2021
Martha Akers's avatar
Martha Akers

Excellent

5
Very understanding and excellent service support Reviewed on: 23rd July 2021
Riz's avatar
Riz

Changed my Life

5
From a point in my life when I felt rock bottom, the advice and help from Step Change has turned my life around Reviewed on: 23rd July 2021
Andrew Roberts's avatar
Andrew Roberts

No1 for Debt Management services

5
My experience with Step Change has been nothing but excellent. My debt situation was beyond my control but Step Change have been there every step of the way to guide me out of what was a challenging and for me, mentally upsetting time of my life. Full marks and 100% recommend this great company Reviewed on: 23rd July 2021
Michael Richards 's avatar
Michael Richards

Life savers!

5
After my wife falling ill & having to give up work I felt like I had nowhere to turn & was struggling to pay the depts that I could no longer afford. A recommendation from a friend got the wheels in motion & Step Change really did save me from a downward spiral. Without them I would of been in a impossible situation. The help & guidance given to me was invaluable. A great organisation. Reviewed on: 23rd July 2021
John's avatar
John

Always a great experience very friendly staff and the rest are knowledgeable about

5
Good experience with this company Reviewed on: 23rd July 2021
David Woods's avatar
David Woods

Godsent

5
I didn't know about them until my son-in-law told me about them u was on the edge really on the edge they sorted it all out for me without them I honestly don't know what I would have done thank you step change. Reviewed on: 23rd July 2021
Bo's avatar
Bo

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