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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

A positive way out of a bad situation

could not see a way out when cirumstance changed and got me in debt.Step change taken the fear and helped seeing a positive way out assisting in a plan that enabled to pay off what I owed Reviewed on: 27th May 2026

The staff helped me all the way with there understan...

The staff helped me all the way with there understanding of my problems, took all the worry away Reviewed on: 27th May 2026

Helpful since day one: they’ve been advicing me with...

Helpful since day one: they’ve been advicing me without any prejudice whatsoever and only making my own interest Reviewed on: 27th May 2026

Life changing

Very simple and straightforward procedure. I suffer with my mental health and was very low due to my financial situation. Step change took everything off my shoulders. I am so relieved. Reviewed on: 27th May 2026

Very understanding and helpful.

Very understanding and helpful. I don't know what I would have done without them. Their help and direction makes you feel so much better. A life saver. Reviewed on: 27th May 2026

I can’t thank StepChange enough!

I can’t thank StepChange enough for the support, the budgeting framework and their ‘influence’ with the banks who were happy to freeze interest and charges while we worked through the repayment plan. 18 months on and soon to retire debt free. Thanks for the support and a big thank you to the really helpful staff I engaged with. Reviewed on: 27th May 2026

My experience with Stepchange has been excellent.

My experience with Stepchange has been excellent. I was recommended this service by my niece. I highly recommend this service to anyone with debt problems. Reviewed on: 27th May 2026

Took all the stress away

Took all the stress away, if for whatever reason you find yourself in financial difficulty stepchange is for you theyre so helpful and patient Reviewed on: 27th May 2026

I found Stepchange very helpful, they didn’t judge m...

I found Stepchange very helpful, they didn’t judge me or ask me how and why I got into debt. I felt an enormous sense of relief once everything was sorted. I would thoroughly recommend anyone who feels they’re drowning to contact them. Reviewed on: 27th May 2026

Generally very easy to communicate with staff but di...

Generally very easy to communicate with staff but did have one occasion where I was left terrified during a horrible assessment by a woman who in my opinion was not suitable for the position took me ages to get my confidence back and try again Reviewed on: 27th May 2026

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