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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Life savers

Saved me from a life time of self inflicted debt Reviewed on: 23rd July 2021

Very helpfull

They have been helping me for a good few years now .I could not have done this without there help thank you Reviewed on: 23rd July 2021

Fantastic company

Great experience with stepchange. They were there to help every step of the way. Reviewed on: 23rd July 2021

They saved our lives

From when we first contacted them they were amazing, we were about to loose everything house etc. With there help we are debt free for the first time in 35 years. Reviewed on: 23rd July 2021

Debt advice and solutions

I was at breaking point and they figuratively speaking pulled me back from the edge. So easy and simple to deal with and maintain Reviewed on: 23rd July 2021

Excellent

Going through step change has given me a little free of mind to help repay back long standing debits. I can see there is a light at the end of the tunnel and helped me understand my debits fully. The team are excellent in service and understanding plus amazing knowledge. Reviewed on: 23rd July 2021

Excellent help and advice

Very understanding. Give practical information and advice. Reviewed on: 23rd July 2021

Takes away the scary stuff

Always helpful and alleviates the stress and worry of debt Reviewed on: 23rd July 2021

Excellent service

Great helpful help from stepchange. I've recommended them to struggling friends who now live life stress free. Reviewed on: 23rd July 2021

Professional

Absolutely professional and empathetic .I received the best possible help and guidance when I needed the most.I would recommend anyone to reach out to them because I they do give the best advice and help the best possible way. Reviewed on: 23rd July 2021

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