Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

View other StepChange products

4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Excellent!! Life changing!!!

Professional, knowledgeable, friendly and understanding. My thanks to all of the team at StepChange for the work they do. Reviewed on: 23rd July 2021

Extremely Helpful

Helping me politely to sort my debt out..great service. Reviewed on: 23rd July 2021

Excellent

They are absolutely brilliant, could not have coped without them. Reviewed on: 23rd July 2021

Great help

Really helped me and worked with me to sort out my problems Reviewed on: 23rd July 2021

Help when really needed

I was very heavily scammed, and got myself into a dreadful mess, owing money everywhere. Step Change talked to me, calmed me down, and sorted out all of my problems Reviewed on: 23rd July 2021

Highly recommend

Everyone I’ve spoken to has been so friendly and explained things in great detail to me. They’ve made the process really easy for me and taken a great deal of worry off my mind- fabulous service Reviewed on: 23rd July 2021

I thay r so helpful

Thay do not judge u and lovely people Reviewed on: 23rd July 2021

Help in a dark place

Being in debt is a horrible thing and it makes you think you have nowhere to turn, it's a dark place. Step Change are a light to turn to from the dark place. They help you through with advice, a friendly ear, and support all the way. My journey to being debt free is not over but with them by my side it is more manageable. Reviewed on: 23rd July 2021

Helped me out of a very difficult financial situation

Very professional company who helped me to deal with my spiralling depts and sorted out a financial solution to ensure my creditors still got paid what was owed and I could still afford to pay my day to day bills Reviewed on: 23rd July 2021

Fav charity

Help me through a very financial situation in my life. Now my worries have eased. Thanks. Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt advice
from National Debtline 4.40 from 69 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub