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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service

The service we received was brilliant. Very very helpful, polite and understanding. Ten stars for whole service. Reviewed on: 23rd July 2021

Caring company

Excellent service from the company. They put my mind at rest andchelped me through hard times. Reviewed on: 23rd July 2021

Fantastic service

Step Change assist individuals who are stressed, desperate and at the end of their tether, yet they remain helpful and friendly. I don't know what I would have done without them. They are amazing. Reviewed on: 23rd July 2021

Great

Really helped me in my time of need Reviewed on: 23rd July 2021

Trustworthy, genuine, understanding and very professional.

I had gone into depression due to my debts. Could not sleep due to the threatening letters I used to receive from my debtors but when I spoke to StepChange my life changed, I now have a peace of mind and sleeping much better if not well. When you make a call it's like you are talking to your best friend, they really understand and good listeners. They also reassure you that all will be fine and if you have any problem or if your circumstances changes just let us know as soon as possible. My life changed for the better with Stepchange. Reviewed on: 23rd July 2021

Great service

A very patient and understanding service,gave me peace of mind that my debts are under control in my troubled times . Reviewed on: 23rd July 2021

Very helpful

Very good I have been the organisation for a quiet long time between five or four years never any difficulties very good customer service. Reviewed on: 23rd July 2021

Stress Busters

We unfortunately got into trouble with various credit cards due to the negative equity trap and being offered various loans to clear them. Never once did they question why we did it and have now managed to bring everything under control with solid advice and friendly staff. Everyone we have spoken with have never been judgemental and always been very helpful. If you believe that there is no light and the end of the tunnel believe me Stepchange will help Reviewed on: 23rd July 2021

Excellent service to help with debt problem

I found myself not meeting my monthly commitments and gradually falling behind with payments. I ended up owing over £17K. After being diagnosed with cancer, Macmillan suggested Step Change. After talking to them they arranged a debt management plan with my debtors. This will finish next year - I’m very glad for their help. Reviewed on: 23rd July 2021

Helping ordinary people

We were in a right pickle financially but after step change got involved and helped us immensely we are so much happier and stress free. Please people if you are in debt talk to someone please Reviewed on: 23rd July 2021

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