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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Supportive in all aspects

Stepchange literally changed my day to day living after getting their help sorting g and changing things slow and steady enabling me to breath and sleep again it's a slow process but very positive one. Reviewed on: 23rd July 2021

Step Change Saved My Life

Had I not found Step Change at a time when I had lost control of everything due to my mental health, I fear I would have resorted to suicide. They have been truly incredible & the resources they provide are so valuable in order to navigate to a healthy financial position. I cannot thank them enough. Reviewed on: 23rd July 2021

Life changing

Made SUCH a difference , so understanding , and helping us toward a debt free future. Reviewed on: 23rd July 2021

Changed my life

I have been supported by stepchange and they have given me back my life. They bend over backwards to support you financially and mentally. Reviewed on: 23rd July 2021

Helping with my DMP since 2010

Grateful to each worker at this very important public service Reviewed on: 23rd July 2021

Excellent service

Have only praise, so much help and advise, took the pressure and worry of me Reviewed on: 23rd July 2021

A life line

Right from the first phone call when I was distressed and scared, the staff were supportive and helpful. It’s not too much to call it a life line. I highly recommend talking to StepChange if you’re out of your depth. We’re well on our way to being debt free now and for that I’ll be forever grateful. Reviewed on: 23rd July 2021

Helped me get my life back

Very helpful, always on the other end of the line,,if i need more information, thank you Reviewed on: 23rd July 2021

Brilliate service

Excellent service and very good people working for me thank you Reviewed on: 23rd July 2021

Relief

Very helpful nothing was too much trouble shows you all your options no pressure to pay more than you can afford 5star Reviewed on: 23rd July 2021

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