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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Help when needed

When my debt situation got the stage that I felt like there was no way out of it i spoke to Barclay's about it and the lady i had a long talk with her and she suggested that i contacted step change and it has been proved to be one of the best pieces of advice that I have ever had and I am now feeling a lot better about my situation .thanks to all at step change for the support you have given me. Thank you. Dave. Reviewed on: 23rd July 2021

Mrs. M.k.

I am so greatful for step change for helping me to sort out my Credit so I can pay what ever I can afford. Thank you so much. Mk Reviewed on: 23rd July 2021

Unrivaled help

I've been using Step Change for around 10 years and they have helped me immensely. Reviewed on: 23rd July 2021

Reassuring and supportive

I contacted the charity when I hit rock bottom. I'd struggled to stay on top of my finances for a long time getting deeper and deeper into debt. Every person I have had contact with has been amazing. One lady stayed after the end of her shift to make sure my budget was complete when I'd had issues online. If anybody confided in me that they struggle with debt. I would not hesitate to recommend Step Change. Reviewed on: 23rd July 2021

Great help when needed most

Step Change have been a great help to me in dealing with a situation which felt beyond my control. The staff are very understanding, knowledgeable and helpful. Contact is made very easy, both online and by phone. I’m very grateful to everyone at Step Change for all their help. Reviewed on: 23rd July 2021

Professional clear advice

Website and advisors are excellent. Go through everything with you so the best advice and support can be given Reviewed on: 23rd July 2021

Life savet

I didn’t know where to turn but step change helped me face my debt and I am well on my way to being debt free. The staff are so friendly and reassuring. Thank you! Reviewed on: 23rd July 2021

Took away so much stress!

I don’t know what I would have done without Stepchange. I was so stressed with the amount of debt we had and didn’t know where to turn. They listen, do not judge and gave us different options to help with our debt. We chose the debt management plan, which we have been paying for a few years. When we need a review they are so helpful and ensure our monthly payment is right for us. There is now light at the end of the tunnel for us thanks to Stepchange and we never thought we would see it. Reviewed on: 23rd July 2021

Help when it's needed most

If you feel you're on the brink with financial assistance the kind non judgemental team at Stepchange will lead you to a better place. Reviewed on: 23rd July 2021

Excellent service from start to finish

Extremely helpful and knowledgeable from the initial recommendation right through to the to the ongoing management of my DMP. Couldn't fault.. Reviewed on: 23rd July 2021

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