Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

View other StepChange products

4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Professional, kind and caring

Saved my life. An incredible service. So needed. Reviewed on: 23rd July 2021

Thankyou

Step change were there to help when I needed it Reviewed on: 23rd July 2021

Top rate company which actually cares

I was in debt by almost £3000, it's not a lot to most folk but for me it not only destroyed my credit rating, it also took away my confidence, I was at my wit's end, stepchange stepped in and I'm happy to say with their expertise and compassion I'm now debt free. They're easy to talk to and won't turn anyone away, so if you have debts, worried about them and your confidence as slipped, contact stepchange. Reviewed on: 23rd July 2021

From doom and gloom to boom.

From letters ignored,burying my head in the sand to having a purpose and goal to aim at Step Change have certainly changed my families future to a brighter one. Reviewed on: 23rd July 2021

Relief

The misery and worry of debt is soon halted by the reassurances and dedication of these teams. I now sleep at night, my life is on track. I have an end date and help is just a click away. Reviewed on: 23rd July 2021

Life savers

When I reached what I thought was the point of no return, Step Change were there to provide vital help and support! Reviewed on: 23rd July 2021

Great work

All went good perfectly and finally fine Reviewed on: 23rd July 2021

Helped me so much

I didn't know what to do until I spoke to step change saved me and my mental health Reviewed on: 23rd July 2021

Great service

Step change have been amazing, always helpful gave me a great sense of relief when I signed up with them and now I am almost debt free Reviewed on: 23rd July 2021

Very caring and effective

They are helping me through difficult times with a caring approach and practical help. A wonderful organization. Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt management
from Creditfix 4.70 from 795 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub