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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Happy client

Very happy with stepchange service and staff regards Mark Peters Reviewed on: 23rd July 2021

Life Safer

Rescue people from hands of greedy lenders that stop at nothing than looking for pint of blood. Reviewed on: 23rd July 2021

No more stress

From my first contact it gave me back some control & my stress levels got better I am making my payments every month and can now sleep Reviewed on: 23rd July 2021

Shining light

Stepchange, are a hard working, compassionate and knowledgeable team. They help in dark times to see the light at the end of a long scary tunnel. Thank you. Reviewed on: 23rd July 2021

Headache removed

Great that i back on track to clear my debts ..would not have been possible otherwise as i am due to retire before i would have cleared them Reviewed on: 23rd July 2021

Very good

They were very helpful when I need to do that always there for me if I need them and I have helped a lot Reviewed on: 23rd July 2021

Brilliant service.

Can’t recommend this company enough. They helped me to find a way out of a world of spiralling debt. They dealt with all of my debtors and made sure my repayment plan was always affordable. I was sinking fast before they came along now i am virtually debt free. I can’t thank them enough. Reviewed on: 23rd July 2021

Life saver

With out step change I know I wouldnt be here, they have lifted my head above the debt I was drowning in , They have me on a mangable path to clear my debt , they stay in contact with emails,I know they're there for me when I need to talk Reviewed on: 23rd July 2021

Best help in a time of crisis

Can’t help enough. There when I needed help the most. Reviewed on: 23rd July 2021

Lifesavers

When we could ourselves back into a corner with our debt, Step change were able to steady our ship. Their advice gave us breathing space to steady our shreaded nerves and allow us to choose the right route out of trouble. To our creditors; with the help of Step change, they have been be very supportive and understanding. For three years now we are on track to clear our debts quicker than when we first thought. This is due to there information resources to educate us about money management, where as before we would re finance our debt compounding our position. I truly believe without Step change my marriage would have failed and my young children suffered immeasurably. Reviewed on: 23rd July 2021

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