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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Step Change saved me.

Step Change has always been supportive, not just with financial advice and support but with mental health advice. When I first spoke to an advisor, they asked pertinent questions and then suggested other support available. They listened and empathised putting me at ease. No judgement was ever made. Reviewed on: 27th May 2026

Debt consolidation

Got into a bit of debt and was stuck with what to do to control it. Step change were great at setting up a debt consolidation plan for me and now I’m slowly paying everything off without any stress Reviewed on: 27th May 2026

Stepchange helped sort out my financial spiral whil...

Stepchange helped sort out my financial spiral while I was leaving an abusive relationship. no judgment and easy to update and deal with everything in one place Reviewed on: 27th May 2026

I was in a very difficult stuation and Stepchange re...

I was in a very difficult stuation and Stepchange really helped me get on top of everything. Reviewed on: 27th May 2026

Fantastic all round!

The lady I dealt with initially was really empathetic and understood my situation gave great advice and the service I’ve had from everyone since has been fantas Reviewed on: 27th May 2026

Support I needed

Great help to my situation eased a lot and f worry and stress Reviewed on: 27th May 2026

When I got into financial difficulties and could no...

When I got into financial difficulties and could no longer keep up with my monthly bills, I became worried, anxious and lost my peace of mind. I was referred to Step Change to seek for help and advice, which I Immediately did. Trust me, within a few weeks of advice and guidance that I received from Step Change, all my fears and anxiety were laid to rest and I got back my peace of mind. Try them, they are really good. Reviewed on: 27th May 2026

Very easy to deal with via website, I suffer from an...

Very easy to deal with via website, I suffer from anxiety which makes it hard for me too speak on the phone . Setting everything up via email was a great option for me . Reviewed on: 27th May 2026

Stepchange sorted out my finances with lots of my de...

Stepchange sorted out my finances with lots of my debtors arranging an affordable repayment plan. They keep up to up to date with my position and amend the plan as required. Reviewed on: 27th May 2026

Stepchange are worth contacting!!

Due to various life events I have been supported by Stepchange twice. 2 of the best decisions I have ever made were when I reached out to Stepchange. Stepchange are fabulous!! They make a stressful time, much easier to navigate. It will be tough but so much more manageable with Stepchange to support you. I especially like using the online portal to see my debt balances, payments and make any changes Reviewed on: 27th May 2026

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