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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16657 reviews)

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4.95

Based on 16,657 reviews, last reviewed 11th May 2026

93400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

An incredible charity Non-judgemental, helpful, supportive and took the weight of the world off my shoulders. Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16657)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

I have Bipolar and struggled with money so wound up...

I have Bipolar and struggled with money so wound up with large debts. Step change helped me to pay back the debt and now I’m almost done. Reviewed on: 6th May 2026

I was very happy with the out come everything they d...

I was very happy with the out come everything they did to help me was out of this world Reviewed on: 6th May 2026

I was bereaved by the loss of my mother and was deva...

I was bereaved by the loss of my mother and was devastated. Struggling with my finances and grief. My debts spiralling out of control and I reached out to Stepchange debt charity. I was put on Debt Management Plan. For the first time in years, I was able to breathe and worry about money. Reviewed on: 6th May 2026

Getting my life back.

Previously I was dreading phone calls, letters, and texts, StepChange gave me my life back Reviewed on: 6th May 2026

Stepchange helped me turn my life around.

Stepchange helped me turn my life around. It was literally a life saver. I went from not even opening post that might be a bill to tackling my debts head on. It’s taken a few years but watching how much I owe come down from nearly £50k to being a few months away from debt free is THE BEST feeling in the world. I would tell anyone in debt to get in touch with Stepchange straight away. Reviewed on: 6th May 2026

I had personal circumstances split with partner ect...

I had personal circumstances split with partner ect found myself overpowered by debt i rang step change and the helped me a lot Reviewed on: 6th May 2026

Debt without Stress

I was very stressed about my financial commitments and the Step Change counsellor talked me through all aspects and gave me good solid advice which had made me a lot less stressed. I am kept up to date with regular statements and if I have any questions there is always someone at the end of the phone for me to talk to. Reviewed on: 6th May 2026

Brilliant from the outset.

Brilliant from the outset. Calm and supportive staff take you through what to expect at each stage of your journey. Reviewed on: 6th May 2026

Making You Know Things Will be OK

Really supportive and kind people at the end of the phone. Giving knowledgable and honest advice that made life feel manageable again! Reviewed on: 6th May 2026

Stepchange are a lifesaver

Stepchange are a lifesaver, I was so stressed and worrying about money until they helped me. No more sleepless nights. Reviewed on: 6th May 2026

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