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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Stepchange great service

Stepchange explained the process well and answered all my questions. They also dealt directly with creditors which stopped me receiving letters and emails. They explained the different ways that my debt could be managed and helped me pick the best one. Reviewed on: 27th May 2026

Do it and stick to it.

It was easy to set up and I've stuck to it. Very pleased with amount of debt I have cleared. Reviewed on: 27th May 2026

Very simple, straightforward and easy to set up.

Very simple, straightforward and easy to set up. Website is really helpful and the online account makes tracking things and making changes, really easy. Reviewed on: 27th May 2026

Non judgmental

Really happy with help received, non judgmental and kind Reviewed on: 27th May 2026

They have changed my life

They have changed my life ... they have been brilliant Reviewed on: 27th May 2026

Life Savers

Excellent staff extremely caring and helpful talk to ypu like a caring human very understanding and they really listen life savers A1+++++++++ Reviewed on: 27th May 2026

Nice friendly staff but still waiting for a final go...

Nice friendly staff but still waiting for a final go ahead for my debt repayment plan Reviewed on: 27th May 2026

Excellent advice and help took all my stress away

Excellent advice and help took all my stress away Reviewed on: 27th May 2026

helped sort my debt

helped sort my debt problems so i can sleep on a night Reviewed on: 27th May 2026

It was very easy to set up and maintain online

It was very easy to set up and maintain online Reviewed on: 27th May 2026

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