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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,663 reviews, last reviewed 12th Jul 2026
126067% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026
Sonya B's avatar
Sonya B

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Debt Management

5
Very helpful people who put you at ease. Reviewed on: 23rd July 2021
Gnd's avatar
Gnd

Amazing service

5
Stepchange took a weight of my mind helping me . Friendly service that made you feel not judged . Reviewed on: 23rd July 2021
Donna Hackett's avatar
Donna Hackett

Amazing service

5
Step change have changed my life completely. Thank You Reviewed on: 23rd July 2021
rrumbiranie@yahoo.com's avatar
[email protected]

Literally lifesaving

5
Stepchange have been my lifeline for the past few years as I was becoming increasingly depressed and anxious about my debt and didn’t know where to turn. Through them I have been able to arrange regular payments and all the stress and strain has been lifted from my shoulders. Reviewed on: 23rd July 2021
Jeanette Gentry's avatar
Jeanette Gentry

outstanding service

5
A great service ,non judgmental and really helpful Reviewed on: 23rd July 2021
Andrew Giles's avatar
Andrew Giles

Life saver

4
I have had great help and advice from stepchange, I would not have survived without their advice! Reviewed on: 23rd July 2021
Denise Figgest's avatar
Denise Figgest

Life. Saving

5
I was desperate. Didn't know what iwas going to do, my health was suffering iwas really at the end of my tether until I went to Stepchange, the people there are so great, they don't judge you, thank you Stepchange, I will always be sincerely grateful for your advice and support. Reviewed on: 23rd July 2021
Karen Cikes's avatar
Karen Cikes

Stress removed

5
I had gotten my finances in a mess over several years and was totally stressed by the situation I was in by the time I finally called Stepchange, usual pattern, thought I’d got everything under control then boom, you realise you haven’t and you can’t see a way out. From the very first call Stepchange took that stress away with their calm attitude and total understanding of the situation, dealing with creditors and arranging a DMP after explaining several options. Only wish I’d called them much sooner! Reviewed on: 23rd July 2021
AC's avatar
AC

Help when needed

5
Step change was and is my life line . When I was drowning in debt, I owed lot's of money, but now I'm gradually paying it off there's a light at the end of the darkness. Reviewed on: 23rd July 2021
reg Harper's avatar
reg Harper

I was able to sleep at night for the first time in months after a kind man from Step Change helped mep

5
Our finances changed over a period of a few months from being affluent to being in debt to the point of me having a breakdown. First it was lack of work and then the pandemic. Step Change wasn't somewhere I'd heard of but a friend told me about them. I telephoned them and they sorted out a plan for us. I hate being in this position but can't thank them enough for their help and understanding. Reviewed on: 23rd July 2021
Jan's avatar
Jan

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