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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helpfull

Saved life. Without them I would be in big trouble. Reviewed on: 23rd July 2021

Amazing customer service

Step change helped me with my dept For the last few years. Excellent dept management skills Reviewed on: 23rd July 2021

My helper

Since I have received help from your organisation my life has been meaningful to me Reviewed on: 23rd July 2021

Help when needed

Happy to vote for stepchange. When things got bad In my life I contacted them for help and it was the best thing I ever did. The chap I spoke to was so helpful, putting my mind at ease. I’m happy to say I’ve just made my final payment and am now debt free after 11 years. Thank you to all the team for finally getting me here. Reviewed on: 23rd July 2021

Brilliant Company

They are so helpful, knowledgeable and all the stress disappears Reviewed on: 23rd July 2021

Staff very helpful and friendly

Amazing help from Stepchange the team have been very helpful Reviewed on: 23rd July 2021

Brilliant

These people are amazing and are really helping me pay my debts. Reviewed on: 23rd July 2021

Excellent customer service

From the very beginning, I was impressed, they gave me such comfort and peace of mind Reviewed on: 23rd July 2021

money misery

Step Change . is that group that has your needs at the front. it's not wanting to earn anything from your misery only to save you from it. Reviewed on: 23rd July 2021

Life Savers!

I was in a very dark place when I contacted Step Change, under their previous Name. I was immediately reassured that there was a way out of my difficulties! Since then, thru ups and downs, every member of the team has been outstanding! Non judgmental advice, help. I may not be here to write this, but for the incredible work Step Change do! Reviewed on: 23rd July 2021

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