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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Excelente service and very helpful

Very kind They give hope to people Reviewed on: 23rd July 2021

Great service

The people at Stepchange i dealt with were very understanding and helpful of my situation. Great customer service. Highly recommended. Reviewed on: 23rd July 2021

Non judgemental help was a huge relief

Step change helped us to take control of our spiralling debt at a time when it felt hopless and overwhelming. It is not a quck fix, but debt control is now proactive instead of reactive. Help and advice is a phone call away which we have used often, when circumstances have changed. Absolutely life changing. Reviewed on: 23rd July 2021

Step Change has changed my life for the better

Step Change has helped and supported me through my difficult financial situation, amazing people to work with who give good sound advice, they are there to listen to you and support you through every step, can’t fault the service I have received and they have taken so much pressure off me so that I can breathe again, so thank you Step Change for being there for me. Reviewed on: 23rd July 2021

Complere peace of mind

Just thankful for what they offered for me to lead my life. Reviewed on: 23rd July 2021

Consistent

Consistent, always helpful, friendly, polite & approachable, listened to my plight & wish to consolidate & clear my debts asap Reviewed on: 23rd July 2021

Very helpful

StepChange provide an outstanding service and amazing support to people in really difficult circumstances Reviewed on: 23rd July 2021

My hope

Step change has given me hope for the future with kind words of support and advice has restored my confidence and self worth - thank you Reviewed on: 23rd July 2021

Expert and friendly

Stepchange helped me to deal with my debts. Very professional, friendly and expert service. Reviewed on: 23rd July 2021

Brilliant

Never had no problems always happy to help Reviewed on: 23rd July 2021

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