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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Brilliant

Never had no problems always happy to help Reviewed on: 23rd July 2021

Excellent

Very stressful time when in debt. Step change extremely helpful and helped us get in control. Never made us feel bad for getting ourselves in this situation. Felt like we had backup whenever we needed it . Reviewed on: 23rd July 2021

Debt free at last

Step change, the light at what had been a very long tunnel Reviewed on: 23rd July 2021

Life changing friendly advice

Fantastic, professional and caring advice. Simply the very best in their field. Offered many options and found the best suitable, 4 years ago. Reviewed on: 23rd July 2021

great company

was tearing out my hair to where next to turn then came along stepchange and no more hair pulling Reviewed on: 23rd July 2021

There when I needed support

When I was at my lowest and worrying myself sick, Step Change took care of me and gave me my life back and for that I will be forever grateful Reviewed on: 23rd July 2021

A lifeline in the ocean of debt

Several years ago my Mother became ill and needed 24/7 care, I got into a lot of credit card debt due to an idiot at the Job Centre knowing my situation but insisting I still job hunt instead of going on to carers allowance, so I came off job seekers allowance and had to live on credit cards for a few years amassing a large debt, Step Change were a fantastic help interacting with my creditors and working out a payment plan so I could repay my debts, I have had my plan going for a while now, my debts are reducing and Step Change continue maintain my payment plan. Reviewed on: 23rd July 2021

great service could not be more pleased

I contacted step change when I had money worries they helped me my options without judging me,they helped me so much, if you have problems contact the best. Reviewed on: 23rd July 2021

Brilliant, very helpful and understanding

Brilliant, very helpful and understanding Reviewed on: 23rd July 2021

They are v understanding, caring. No more sleepless nights once you start the debt management process with them. I used to have sleepiness nights until I sign

I had lots of debts now only one left and soon will be cleared. Fantastic company. Reviewed on: 23rd July 2021

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