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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

My go to!

Step Change has and continues to be the best service providers for anyone in need of debt management. I have already recommended the service to others without a second thought. Thank you for the peace of mind that you have provided Reviewed on: 27th May 2026

Helpful and very professional.

Helpful and very professional. the initial response can be informative on what you need to hand, ie, income outgoings and debts. From about a 20 to 40 minutes discussion, could come up with a possible solution, at all times you are given choices and advice before any commitment. Try a phone call? Reviewed on: 27th May 2026

Excellent Service, Professional & Friendly Staff

Excellent service. Friendly and professional staff when I called with any queries which were sorted quickly. Reviewed on: 27th May 2026

very helpful

I contacted stepchange as I was in difficulty and needed help Thay we're very helpful and did not judge me and have helped me out a lot best decision l have made Reviewed on: 27th May 2026

Such a relief!

A very good experience. After going through my income and outgoings, stepchange contacted all my creditors to offer affordable monthly payments. I just pay one sum of money to stepchange now, and this is then forwarded to the companies I owe money to. Reviewed on: 27th May 2026

Very knowledgeable, and helpful.

Very knowledgeable, and helpful. Understood my needs and gave me excellent advice. Reviewed on: 27th May 2026

My experience with Step Change

When I was struggling to make payments due to my financial inability they advised me how and what should I do. With their assistance I was able to overcome my difficulties and keeping my commitments as agreed with my creditors. Fabulous service Reviewed on: 27th May 2026

A service you cannot fault

Unfortunately to me, it's my second time with StepChange and I can truly say that the process, advise/guidance and overall experience is great and effortless. Financial difficulties isn't easy to deal with and at times can feel very overwhelming, the staff at StepChange helps to put your mind and situation at ease with finding the right solution and ways to manage and get back on top of things. A service that cannot be faulted, great work! Reviewed on: 27th May 2026

StepChange have allowed me to breath again.

StepChange have allowed me to breath again. I’m deaf and they’ve made it easy to access them without having to use the phone. They’ve just been excellent every step of the way Reviewed on: 27th May 2026

I’m so pleased I was put in touch with step change.

I’m so pleased I was put in touch with step change. Honestly don’t know what I would have done without their help! Reviewed on: 27th May 2026

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