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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I contacted StepChange for advice and from start to...

I contacted StepChange for advice and from start to finish they have been excellent. Everything can be updated on their online portal. I feel a massive weight has been lifted and I can carry on with my life. Reviewed on: 27th May 2026

After feeling so low about my finances that I had no...

After feeling so low about my finances that I had nowhere to go for help stepchange took over they contacted all my creditors and made an affordable payment plan, I was in tears on the phone to an advisor who made me feel like something was listening , the massive weight I was carrying seemed to feel a little less as heavy . Reviewed on: 27th May 2026

Step change are brilliant !

Step change are brilliant ! They took away all the stress and anxiety that comes with this situation Reviewed on: 27th May 2026

They’ve massively helped me sort my finances out

They’ve massively helped me sort my finances out Reviewed on: 27th May 2026

I would instantly recommend.

Whenever I have spoken to anyone at Step Change they have been incredibly understanding, non judgmental, knowledgeable, helpful and above all reassuring. I would advise anyone who is struggling with debt to at least speak to Step Change, they have done wonders for me in terms of sorting out my debt & informing me, and with this the improvement on my mental health has been incredible. I was in a hole, and they have showed me the realistic way out. Reviewed on: 27th May 2026

Professional plan to pay creditors

The staff are so helpful and professional and taking out a plan and agreeing an affordable monthly payment has certainly eased my money worries Reviewed on: 27th May 2026

Very friendly and easy to deal with.

Very friendly and easy to deal with. There was no judgement from anyone about the situation I found myself in. Reviewed on: 27th May 2026

They were very helpful and very respectful and would...

They were very helpful and very respectful and would highly recommend them Reviewed on: 27th May 2026

Not all heroes wear capes!

Without Stepchange, I don’t know where I would be! They are an absolute godsend, kind caring and compassionate. They’ve helped me so much and I always recommend them to people who mention to me they have money problems Reviewed on: 27th May 2026

non judgmental.

Helpful, kind and non judgmental. Explained everything. Easy annual reviews Reviewed on: 27th May 2026

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