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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Incredible service!

Incredible service…from overwhelmed to calm and being on top of my finances. Thank you! Reviewed on: 24th May 2025

Once I was on the plan(which was no problem being ac...

Once I was on the plan(which was no problem being accepted), I was treated with respect not judgement, I have been with stepchange for some time and never had a problem ever, I am now almost clear of debt and would like say a big thank you to them for this. Reviewed on: 24th May 2025

They helped me go from totally under water - to on t...

They helped me go from totally under water - to on top to things. So kind and compassionate souls working there. I will never forget them. In fact, im going to donate and help them further as I had a change in circumstances. Thank you all so much. Reviewed on: 24th May 2025

They don’t judge, provide clear guidance and really...

They don’t judge, provide clear guidance and really easy to manage Reviewed on: 24th May 2025

StepChange make managing my debts easy

StepChange helped me to set up a debt management plan, I make one payment to StepChange each month which they distribute between all my creditors. They provide a useful dashboard of all my creditors and how much I’ve paid and how much is outstanding. All of my creditors have accepted my DMP. StepChange take the stress out of my financial situation and are non judgemental. I can update details of my debts online or can speak to an advisor. I’m so grateful for StepChange. I can see exactly when I will be debt free. They are amazing. Reviewed on: 24th May 2025

Helped me when I was overwhelmed with worry about my...

Helped me when I was overwhelmed with worry about my debts Reviewed on: 24th May 2025

Excellent company.

Excellent company. Very easy to deal with. Would highly recommend Reviewed on: 24th May 2025

Step change have helped me very much and have put...

Step change have helped me very much and have put my mind at ease Reviewed on: 24th May 2025

When I called Stepchange I was at my lowest ebb.

When I called Stepchange I was at my lowest ebb. Couldn’t see away out the mess I’d got myself into. But the person on the phone was so understanding and made me see there was a way out of it Reviewed on: 24th May 2025

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