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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Trusting and understanding

Always there to help and they put your mind at ease Reviewed on: 23rd July 2021

Helped me every step of the way

Helped me every step of the way since I found myself in financial difficulty. Would highly recommend this service if you find yourself in financial trouble. Reviewed on: 23rd July 2021

Compassionate, Understanding, Empathetic

StepChange have supported me from day 1. Having spoken to over 50 different customer service reps, their service is consistent with compassion, their advice is sound and practical and they are the best listeners I have ever come across. My only regret is that I didn’t find them sooner. Reviewed on: 23rd July 2021

Excellent service

Everything was easy to do and the staff so understanding can't praise them enough Reviewed on: 23rd July 2021

Helped me get debt free

Theyre brilliant, had over £3000 and was suffering from ill health. They helped me gain control of my outgoings to make the payments manageable and now I'm debt free. It's an amazing feeling. All the stress is gone. Reviewed on: 23rd July 2021

Thank you

Thank you .im glad i took your advice Reviewed on: 23rd July 2021

Incredible

Step Change has been absolutely incredible every step of the way for me. They’ve also been understanding and supportive while remaining professional. Reviewed on: 23rd July 2021

Excellent

Prompt and honest to goodness service reliable Reviewed on: 23rd July 2021

Great company

Staff are always friendly and very informative. Overall very helpful Reviewed on: 23rd July 2021

Changed our lives forever

My husband and I can’t thank Stepchange enough. We owed £37k and had fallen into depression because we couldn’t see a way out. They were understanding and empathised with our situation - no judgment at all. Fast forward 3 and a half years and we are debt free with goals for the future. We honestly can’t put into words how grateful we are for the help and advice we’ve received. Thank you so much Stepchange! Reviewed on: 23rd July 2021

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