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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Supportive

Take the plunge! Stepchange has helped me so much after years of worrying, I feel I am getting my finances back under control! Reviewed on: 23rd July 2021

Peace of mind

Stepchange gives you peace of mind. Anyone who has ever been in debt will know that you are always anxious, stressed and worried just waiting for the next demand to appear. Stepchange changes all that, they work with you to get your finances back on track and take away the endless demands for money you just don’t have. They really do give you peace of mind. Reviewed on: 23rd July 2021

Satisfaction service from understanding people

Very good I've also found them very professional Reviewed on: 23rd July 2021

Step-change trades your debts for peace of mind.

Step-change simplifies and sorts out my debts arrangement so I can focus on life matters. Reviewed on: 23rd July 2021

Brilliant helpful and life-changing

We have been clients of stepchange for many years now and it is without doubt has helped and changed our lives. We had spent years avoiding our problems, stepchange got us back on the straight and narrow and almost overnight the stress dissapated now if we get a problem or a letter from one of our creditors(which is rare nowadays) stepchange have people on the phone to deal or help us with. Very professional and friendly. Reviewed on: 23rd July 2021

Debt Counselling

I would honestly recommend StepChange, because they are honest and open with what is expected. I took the decision to ask for their help and have never regretted that. The road to paying off debt is not easy but they steer you through and as each step you make wil take a weight off your shoulders.When I finish my plan I would like to consider volunteering for step change as they can make a massive change in people’s lives going forward Reviewed on: 23rd July 2021

A piece of mind.

I think being in debt has to be one of the most daunting situations to find yourself in. It can be very easy to bury your head in the sand. Stepchange have the most welcoming and approachable team and they are brilliant at guiding you through all the steps to help you manage your debt, they also help you to maintain your plan and are quick to adjust when circumstances change. Reviewed on: 23rd July 2021

Step Change takes your debt away!

I have not nothing but praise for Step Change, for the way they have literally taken my debt away. They have made the process of managing my debt smooth, efficient, and stress-free. Reviewed on: 23rd July 2021

Help with a heart

I am in the final year of clearing my debts, and I am thrilled that what I once saw as an insurmountable hurdle is no more. StepChange has helped me every step of the way, first reviewing my expenses and together calculating how much I need to live comfortably. The remainder would re-pay my debtors. StepChange helped me craft a very acceptable financial plan, which causes no real hardship, but I did have to drop my charities. From my first contact with the team, who were extremely patient in explaining the system, the feeling of relief was immense. StepChange painlessly changed my life, is the long and short of it, and now I can sleep at night. And in eleven months I will be debt free. Thank you, StepChange. Reviewed on: 23rd July 2021

Puts you at ease

When I 1st phoned I was in a desperate situation but upon speaking to them they put me at ease and are helping me through my problems can speak or email them any time for advice really good service provided. Reviewed on: 23rd July 2021

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