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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Support I needed

Great help to my situation eased a lot and f worry and stress Reviewed on: 27th May 2026

When I got into financial difficulties and could no...

When I got into financial difficulties and could no longer keep up with my monthly bills, I became worried, anxious and lost my peace of mind. I was referred to Step Change to seek for help and advice, which I Immediately did. Trust me, within a few weeks of advice and guidance that I received from Step Change, all my fears and anxiety were laid to rest and I got back my peace of mind. Try them, they are really good. Reviewed on: 27th May 2026

Very easy to deal with via website, I suffer from an...

Very easy to deal with via website, I suffer from anxiety which makes it hard for me too speak on the phone . Setting everything up via email was a great option for me . Reviewed on: 27th May 2026

Stepchange sorted out my finances with lots of my de...

Stepchange sorted out my finances with lots of my debtors arranging an affordable repayment plan. They keep up to up to date with my position and amend the plan as required. Reviewed on: 27th May 2026

Stepchange are worth contacting!!

Due to various life events I have been supported by Stepchange twice. 2 of the best decisions I have ever made were when I reached out to Stepchange. Stepchange are fabulous!! They make a stressful time, much easier to navigate. It will be tough but so much more manageable with Stepchange to support you. I especially like using the online portal to see my debt balances, payments and make any changes Reviewed on: 27th May 2026

I contacted StepChange for advice and from start to...

I contacted StepChange for advice and from start to finish they have been excellent. Everything can be updated on their online portal. I feel a massive weight has been lifted and I can carry on with my life. Reviewed on: 27th May 2026

After feeling so low about my finances that I had no...

After feeling so low about my finances that I had nowhere to go for help stepchange took over they contacted all my creditors and made an affordable payment plan, I was in tears on the phone to an advisor who made me feel like something was listening , the massive weight I was carrying seemed to feel a little less as heavy . Reviewed on: 27th May 2026

Step change are brilliant !

Step change are brilliant ! They took away all the stress and anxiety that comes with this situation Reviewed on: 27th May 2026

They’ve massively helped me sort my finances out

They’ve massively helped me sort my finances out Reviewed on: 27th May 2026

I would instantly recommend.

Whenever I have spoken to anyone at Step Change they have been incredibly understanding, non judgmental, knowledgeable, helpful and above all reassuring. I would advise anyone who is struggling with debt to at least speak to Step Change, they have done wonders for me in terms of sorting out my debt & informing me, and with this the improvement on my mental health has been incredible. I was in a hole, and they have showed me the realistic way out. Reviewed on: 27th May 2026

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