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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16662 reviews)

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4.95

Based on 16,661 reviews, last reviewed 11th May 2026

93600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and understanding. Very helpful and understanding. Helped with my needs Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16662)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

very helpful in a stressful time

very helpful in a stressful time Reviewed on: 6th May 2026

They really changed our lives clearing all our debts...

They really changed our lives clearing all our debts as of this monthgreat to work with. Reviewed on: 6th May 2026

Peace of mind knowing payments are being paid to my...

Peace of mind knowing payments are being paid to my creditors and no hassle from them .Thanks to step change not judging me when I made the call for help very polite and understanding Reviewed on: 6th May 2026

Good Staff

Just friendly staff. Always there to help and give good advice Reviewed on: 6th May 2026

Stepchange actually turned my life around,they deal...

Stepchange actually turned my life around,they deal with all of your creditors and work out a payment plan that's perfect for you and there is no charge for doing it!! Reviewed on: 6th May 2026

I was, i felt in a real dire situation contacted ste...

I was, i felt in a real dire situation contacted step change and they took all my stress away negotiated with my creditors and arranged an affordable repayment plan also a good settlement figure. Reviewed on: 6th May 2026

Stepchange are so helpful.

Stepchange are so helpful. All your money worries are lifted by the help of stepchange. No judging just empathy. Reviewed on: 6th May 2026

Great weight of my mind no more letters or phone cal...

Great weight of my mind no more letters or phone calls from creditors light at end of tunnel Reviewed on: 6th May 2026

I was struggling so much.

I was struggling so much. I was in £7000 if debt. Next year I will be debt free and its all down to the help of stepchange, organising my debts into one payment. Liaising with the debtors. They took all the stress away. No more worry that letters are coming or phone falls. Reviewed on: 6th May 2026

Found a way forward after many years of anxiety

I got into a lot of debt looking after a sick family member, StepChange helped me restructure the debt and keep my creditors at bay! I'm paying it off as best I can, and my mental health has improved. I would highly recommend their service to anyone that requires help with existing debt Reviewed on: 6th May 2026

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